Cyber CISO-as-a-Service Lead / Client Success Senior Director

Ensign is hiring !

CISO-as-a-Service and Cybersecurity Advisory

• Serve as a virtual CISO for clients, providing cybersecurity leadership, strategy, governance and oversight.
• Develop, implement and maintain cybersecurity policies, procedures, standards and operating models for clients.
• Provide cybersecurity risk management services, including risk assessments, vulnerability assessments, maturity assessments, threat analysis and security programme reviews.
• Advise client executive teams and senior stakeholders on cybersecurity strategy, risk posture, regulatory obligations and investment priorities.
• Conduct cybersecurity programme assessments and provide practical recommendations to improve clients’ security posture and resilience.
• Provide guidance and mentorship to clients’ internal security teams, including support for policy development, programme management, risk governance and security operations.
• Develop and deliver cybersecurity training, awareness and executive briefing programmes for clients.
• Support incident readiness, response planning and crisis management activities, including tabletop exercises and executive-level cyber simulations.
• Work with internal cybersecurity professionals to ensure client programmes are aligned with the organisation’s broader security strategy, service capabilities and delivery standards.
• Assist in developing proposals, statements of work, service plans, executive presentations and other client-facing deliverables as part of the sales and account development process.

Client Success and Service Delivery Leadership

• Lead and manage a team of Client Success Managers responsible for client engagement, resource coordination, service delivery tracking and client satisfaction.
• Oversee resource allocation, resource management and utilisation across cybersecurity service engagements to ensure effective deployment of consultants, analysts and technical specialists.
• Manage client success activities across a broad portfolio of cybersecurity services, including but not limited to security testing, red teaming, purple teaming, threat hunting, incident response, maturity and risk assessments, tabletop exercises, advisory services and cyber threat intelligence services.
• Ensure that cybersecurity engagements are delivered in accordance with agreed scope, budget, schedule, resource plans and quality expectations.
• Monitor service delivery performance, including project progress, consultant utilisation, delivery risks, client satisfaction, financial performance and operational escalations.
• Work closely with practice leads, delivery teams, project managers and sales teams to balance client demand, delivery capacity and commercial objectives.
• Act as an escalation point for client management matters, including delivery issues, scope changes, resourcing constraints, service quality concerns and stakeholder alignment.
• Drive structured account governance with clients, including regular service reviews, delivery updates, risk discussions, roadmap planning and executive-level reporting.
• Support client retention, growth and expansion by identifying opportunities to enhance service value, improve cybersecurity outcomes and deepen client relationships.
• Ensure consistent delivery standards, reporting quality and client communication across multiple cybersecurity service lines.
• Contribute to the development of service delivery frameworks, client success processes, utilisation dashboards and operating metrics to improve delivery efficiency and management visibility.

Qualifications

• Bachelor’s degree in Computer Science, Information Security, Cybersecurity, Information Systems or a related field preferred.
• At least 10 years of experience in cybersecurity, with prior experience in CISO, virtual CISO, cybersecurity advisory, consulting leadership or similar senior roles preferred.
• Proven experience managing cybersecurity service deliv