Senior Account Manager

We are seeking a client-focused Senior Account Manager to drive business growth and manage strategic accounts across Abu Dhabi, with a strong focus on the Government, Oil & Gas, and Defense sectors. The role will be responsible for building and maintaining senior-level client relationships, identifying new business opportunities, expanding CNS’s presence within strategic accounts, and positioning tailored IT solutions aligned with customer requirements and business objectives.

The ideal candidate will have a strong understanding of the Abu Dhabi Government, Oil & Gas, and Defense market, an established network across key government entities, enterprises, and industry stakeholders, and a proven track record of selling complex IT solutions and services. The role requires strong account management, business development, pipeline management, tender and bid management, and commercial negotiation capabilities.

DUTIES & RESPONSIBILITIES

Strategic Account Management & Business Development

• Build and maintain long-term relationships with key clients across Dubai and the Northern Emirates, acting as a trusted advisor and business partner.

• Drive business growth by identifying and developing new accounts, nurturing existing relationships, and expanding CNS’s footprint across assigned sectors.

• Develop and maintain a clear account plan for each major client, aligned with annual sales targets and CNS’s solution portfolio.

Sales Planning and Forecasting

• Create and manage a structured sales pipeline, ensuring accurate revenue forecasting and timely opportunity tracking.

• Identify upcoming projects and budget cycles within key accounts to proactively position CNS solutions.

• Monitor regional market dynamics and competitor activity to inform sales strategies and differentiate CNS offerings.

Solution Selling & Bid Management

• Propose tailored, value-driven technical and commercial solutions across CNS’s full portfolio of IT services and solutions

• Collaborate with pre-sales, principals, and solution architects to deliver compelling proposals, presentations, and demonstrations.

• Lead contract negotiations to closure, ensuring profitability, compliance, and customer alignment.

Customer Satisfaction & Retention

• Ensure high levels of customer satisfaction by maintaining frequent engagement, understanding evolving needs, and resolving issues proactively.

• Serve as a key escalation point, collaborating with delivery, project management, and support teams to resolve client challenges.

Internal Collaboration and Reporting

• Work closely with PMO, finance, collections, and contract teams to support smooth project execution and timely billing.

• Maintain up-to-date client and opportunity data in CRM platforms (e.g., Salesforce, HubSpot).

• Prepare regular status reports and pipeline updates for senior sales management.

Education

• Bachelor’s degree in business administration, Marketing, or related field

• Master’s Degree (MBA or related field) (Desired)

Experience

• 7+ years in account management, client relations, or sales, in Oil & Gas & Defense.

• 10+ years with a proven track record in managing key accounts or enterprise clients (Desired)

Skills & Abilities

• Strong relationship with customers

• Demonstrated achievement of high quota

• Opportunity Qualification

• Proposal Development

• Closing

• Account Planning and Alignment

• Customer Relationship Management

Compliance with policies and procedures based on the ISO standards adopted by CNS.