Customs Operations Manager

Customs Operations Manager

 

Purpose:   

Responsible to lead and assist own customs teams to ensure all customs formalities and entries are handled according to the regulation and Union Customs Code (Unionszollkodex) based on costs and performance 

Lead cost savings and other change initiatives within own area of responsibility 

Lead, drive and support business continuity & growth within own area of responsibility 

Clear focus on customer experience, while working with internal and external stakeholders 

Close cooperation with the direct Country Customs Operations Manager to drive the operational processes, developments and improvements in the field of responsibility based on the company strategy 

Providing the highest level of customer satisfaction while complying with regulations of authorities and laws 

To create and build up team engagement & development of expertise  

 

Focus: Customs Compliance, Strategic Growth, and Leadership of Customs Operations & VAS activities 

In this role the company’s strategic objectives, focusing on operational excellence, compliance, and growth including Customs Services & Value Added Service logistics procedures. Key focus areas will include: 

Further strengthening expertise in customs procedures 

Acting as the primary operational contact for the Value Added Services within Customs Operations 

Supporting and coordinating customs audits, inspections, and compliance reviews 

Serving as the key operational interface between internal stakeholder departments 

Acting as the operational contact person for customs authorities 

Providing subject matter expertise to all relevant departments and operational interfaces 

Continuously training, guiding, and raising awareness to operational teams 

 

Key Responsibilities: 

Build a good working relationship with your direct reports and with your teams 

Supervise and develop your direct reports and the teams through learning, development initiatives, coaching, goal setting, periodic feedback and reviews 

Setting objectives, KPI´s, 1on1s in accordance with the Maersk Strategy, together with your manager 

Improve constant team´s productivity and efficiency 

Work closely with other Maersk functional units / stakeholder to ensure the timely and cost-effective customs formalities  

Gain overall customs knowledge across the team and understand the legal requirements 

Empower your direct reports and customs team members to take first action when a functional obstacle emerges 

Escalate critical situations with appropriate recommendations 

Build a good working relationship with vendors and customers to ensure customer satisfaction 

Ensure new change initiatives are implemented by the team according to the standard global landscape 

To have a can-do and cost saving mentality. Drive performance and savings projects using established Business Intelligence methods 

To create and implement standards of operation with different stakeholders (i.e. internal Maersk stakeholders, Product, Implementation, Transport, CX, etc) 

Ensure recording and report cost savings, service failures, cost changes and other input towards key measurements - KPI measurement & direct collaboration with Risk & Compliance Management 

Drive our vendors to deliver highest reliability and performance 

Drive projects and act as ambassador to support the company’s structure, strategy and results 

Be part of internal and external meetings, understand needs and provide solutions 

Understand and drive P&L for own geographic scope  

To be first line of escalations for internal and external stakeholders 

Generate high growth through initiatives like: 

Ensure capacity planning is accurate  

Focus on regular and extra Customs Services opportunities, on daily basis 

Implement and adapt cost saving measures according to the strategy 

 

Requirements

Bachelor’s degree and/or at least 5 years of experience in Customs Services of practical knowledge or an equivalent combination of experience and education.

Experience in leading and developing a team 

Technical skills and competencies 

Strong negotiation skills 

Ability to lead meetings 

Strong understanding of Customs Services business, legislation & logistics 

Articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills – in German and English language 

Organizational and time management skills – multi-tasking and prioritizing, planning work activities efficiently to meet deadlines and high-level goals 

Conflict resolution and negotiation – bringing others together and trying to reconcile differences 

Drive for results and success, conveys a sense of urgency and drives issues to closure, persist despite obstacles and opposition 

Team player – works together with others in the business unit to achieve results, fosters teamwork 

Proven ability to deliver under pressure 

Working knowledge of MS office products and the ability to quickly adapt to software 

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.