Dutch Speaking Customer Experience Representative

Uden, Netherlands

Ref: 765DU

Company Profile

A growing international B2B organisation operating across Europe, with a strong focus on customer experience, customer satisfaction, long-term client relationships and commercial growth. The company offers a collaborative, multicultural working environment where English is the internal business language.

Responsibilities Dutch Speaking Customer Experience Representative Location: Uden, North Brabant, Netherlands (Hybrid) Hybrid work: 3 days per week in the office, 2 days working from home

Salary: Up to €40,000 per annum Ref: 765DU Main Duties To deliver high-quality customer service and proactive customer engagement for Dutch-speaking markets, supporting order processing, customer satisfaction, account management and revenue growth initiatives.

The Role – Provide professional inbound customer support via phone, email and digital channels

– Process customer orders accurately and efficiently, ensuring timely follow-up

– Handle product, delivery, account and order-related customer queries

– Manage customer complaints professionally and ensure effective resolution

– Build strong customer relationships and deliver an excellent customer experience

– Identify opportunities to recommend complementary products and support upselling where appropriate

– Support the onboarding of new customers and re-engagement of inactive accounts

– Maintain accurate and up-to-date CRM and order management system records

– Work closely with Sales and Marketing teams to support customer retention and commercial activity

– Contribute to a small, collaborative and customer-focused team environment

Candidate's Profile

– Fluent in Dutch and English (internal communication and training conducted in English)

– Additional languages such as German are beneficial but not essential

– Previous experience in customer service, customer support, customer experience, sales support or account management is desirable (open to varied backgrounds)

– Comfortable managing both inbound and outbound customer calls

– Confident, friendly and customer-focused with strong communication skills

– Organised, proactive and detail-oriented with excellent administrative skills

– Experience with CRM systems, order processing or customer relationship management is advantageous

– Commercially aware, with the ability to identify customer needs and appropriate upselling opportunities

Salary

Up to €40,000 per annum