Sr Ops Engineer

The OMaaP Operations Team is responsible for ensuring the stability, availability, and reliability of

the platform’s IT services and infrastructure. The team acts as a central coordination point for operational

activities, including incident management, release coordination and change management, network

operations and IT compliance, the following sub paragraphs outlines the teams’ key responsibilities:

Incident Management

- Monitor operational systems and proactively identify service disruptions.

- Coordinate the resolution of incidents and major incidents across multiple teams.

- Lead incident coordination and stakeholder updates.

- Escalate critical issues when necessary and drive restoration of services.

- Coordinate post-mortem reviews and ensure follow-up actions are executed.

- Maintain incident records, reports, and operational metrics.

Release Coordination and change Management

- Plan and coordinate application and infrastructure releases.

- Organise release activities across development, infrastructure, and business teams.

- Ensure deployment readiness and change compliance.

- Monitor release execution and manage communication during deployment windows.

- Coordinate rollback activities when required.

- Produce release status reports and provide updates to stakeholders.

Network Operations

- Monitor network availability, performance, and capacity.

- Coordinate troubleshooting activities for network-related incidents.

- Work with internal and external providers to resolve connectivity issues.

- Ensure network changes are implemented according to established procedures.

- Support network maintenance activities and scheduled upgrades.

- Monitor security-related network events and escalate where required.

IT Compliance

- Ensure adherence to ING IT Risk, Security, and Compliance standards.

- Support the execution and monitoring of IT controls and operational risk measures.

- Manage audit, risk, and control remediation actions.

- Maintain evidence and documentation required for internal and external audits.

- Track operational risks, vulnerabilities, and compliance findings until closure.

Role’s Required Skills & Experience

- Experience in payments is required.

- Experience in IT Operations, Production Support, Site Reliability Engineering, or Infrastructure

Support.

- Strong understanding of incident management and service restoration processes (Possibily in

Service Now)

- Experience coordinating production releases and change activities.

- Knowledge of networking concepts (TCP/IP, DNS, routing, firewalls, VPNs, load balancers).

- Familiarity with monitoring and alerting tools.

- Ability to coordinate multiple teams during high-pressure situations.

- Strong analytical and problem-solving skills.

Soft Skills

- Ownership and accountability

- Effective communication

- Coordination and planning

- Decision making under pressure

- Continuous improvement mindset

- Stakeholder management