Professional Services Engineer

Role Description:

This role will be responsible for performing support, maintenance, installations, site surveys, documentations, updates/upgrades, troubleshooting, etc. for SEDCO’s products at customers’ locations.

Responsibilities:

• Handle and respond to customer calls and queries.
• Helping customers solve technical issues.
• Make onsite Support for SEDCO’s Products HW/SW.
• Make remote Support for SEDCO’s Products HW/SW.
• Install & Configure for SEDCO’s Products HW/SW.
• Conduct Site Surveys.
• Conduct SEDCO’s Products Updates/Upgrades.
• Complete Documentation for SEDCO’s Products as required.
• Maintain Excellent Customers’ relationship.
• Conduct Presentations/Demos on SEDCO’s Products as required.
• Do internal Service Department Tasks.
• Conduct Training to Partners.

Qualifications

• Minimum Bachelor's degree in Computer Engineering or Computer Science.
• Ability to relocate according to work needs.
• Excellent command of English & Arabic Spoken and Written.
• Documentation tools (MS word, MS Visio, MS project, …)
• Excellent customer service & communication skills.
• Knowledge in networking (Wiring, Switches, IP Addresses, Ports, …)
• Knowledge in Windows Operating System - Win 10, WinServer2012-2019 (Administration, Services, IIS, Troubleshooting, …)
• Knowledge in databases/reporting administration, preferable MS SQL2012-2019 (Connectivity, Backup & Restore, maintenance ...)
• Good knowledge in IT projects cycle.
• Knowledge in MS Power BI is a plus.
• Knowledge in HTML5. is a plus
• Knowledge in Web Services APIs.
• Knowledge in .NET Development is a plus.