Client Relationship Officer

Client Relationship Officer

About The Role

The Client Relationship Officer will be responsible for managing an assigned portfolio of clients, brokers, and salespersons, with a strong focus on ongoing communication, relationship management, payment follow-ups, and collections across our real estate projects.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, brokers, and salespersons.
• Follow up on outstanding and upcoming payments, including payment plan milestones.
• Proactively communicate with clients regarding contract status, payment schedules, and general inquiries.
• Liaise with brokers and sales agents to resolve client concerns and confirm payment commitments.
• Coordinate with the Account Verification Team to ensure payments are accurately recorded and reconciled.
• Escalate at-risk, delayed, or overdue accounts to the Client Success Manager.
• Maintain accurate and up-to-date records of all client interactions, commitments, and follow-ups.

Required Experience & Qualifications

• 2–4 years of experience in customer service, client relationship management, collections, or a related field, preferably within real estate, banking, or property development.
• Previous experience in the UAE real estate market is strongly preferred, particularly in off-plan sales and payment plans.
• Strong verbal and written communication skills in English. Arabic language skills would be a strong advantage.
• Experience in payment follow-ups, debt collection, or accounts receivable is highly desirable.
• Proficiency in CRM systems, Excel, and basic reporting tools.
• Strong interpersonal and relationship-management skills, with the ability to coordinate effectively with clients, brokers, and internal sales teams.
• Highly organized and detail-oriented, with the ability to independently manage a large portfolio of accounts.
• A Bachelor's degree in Business Administration, Real Estate, Finance, or a related field is preferred.