Learning Officer - CHANEL

CHANEL continuously evolves in its search for perfection. The Learning Officer will support excellence in both client experience and style / fashion expertise, in alignment with the strategies of CHANEL Middle East. The successful candidate will demonstrate organizational skills, and ability to animate trainings.

Key Responsibilities:

Delivering Organized and Impactful Training:

• Ensure organized and streamlined planning and communication with all collaborators.
• In close alignment with the Middle East and India training team, coordinate and implement training sessions/ materials.
• Prepare collection trainings, Client Experience training, briefings and other training.
• Identifying subject matter experts in the boutique to enrich and / or co-animate training sessions / morning briefs.
• Adapting training content according to the needs/ buying of the boutiques, in communication with Management.
• Ensure content is fun, impactful and drives the business.

Coaching on the Boutique Floor:

• Coaching all roles on the boutique floor.
• Creating action plans in the boutique, using coaching as a business lever.
• Supporting a culture of coaching and feedback in the boutique.

Communicating harmoniously and Following up efficiently:

• Collaborate harmoniously with the Learning Manager, Brand Manager, HR, Middle East Training teams, Boutique Management.
• Following up on the new starter process with new joiners.
• Ensure teams have done pre work before attending training sessions.
• Completes refresher training/ follow ups to fully embed action plans, and Floor observation to ensure training has been understood/ being used.
• Proactively shares regular reporting with the Learning Manager and the Brand Manager.
• Shares regular reporting (qualitative and quantitative) with the management, establishing KPIs to measure the effectiveness of training.

Your Profile:

• A minimum of 3 years experience in a pure training role.
• Experience in luxury retail/ footwear would be an advantage.
• A proven track record of strong organisational skills.
• Warm, welcoming humble attitude.
• Eye for detail and good memory.
• Fashion sensibility and attentive to trends and culture.
• Emotional and situational intelligence.
• Reliable, with integrity.
• Excellent observation and listening skills.
• You express yourself extremely clearly with a superb command of English and Arabic.