Store System Analyst – Retail & Consumer Services

For our Retail & Consumer Services Unit we are looking for a System Analyst with a proven background as SME, Team Lead Support, Support Specialist or System Analyst.

Your role in our team As a System Analyst, you will be part of the Global IT Store System team for a large retail client, where you will play a crucial role in ensuring the smooth integration, testing, and support of store systems. This role involves analyzing complex application integrations, troubleshooting issues, and collaborating with cross-functional teams to enhance system performance.

You will:

• Conduct integration testing and validate system functionalities.
• Review and improve technical documentation for system processes.
• Manage incident resolution at the 3rd Level Support (OSP), ensuring timely problem-solving.
• Proactively test system functionalities and contribute to system adoption.
• Work closely with stakeholders to understand business requirements and translate them into technical solutions.

How You Strengthen Our Team We are looking for a highly analytical and proactive System Analyst with a strong technical background. You will:

• Analyze and troubleshoot system issues, ensuring high availability and reliability.
• Work collaboratively to resolve bugs and coordinate fixes.
• Maintain clear and structured communication with colleagues and stakeholders. From a systematic point of view, not a business or structural perspective.
• Support the deployment and adoption process of new store system technologies.
• Ensure compliance with best practices in system documentation and testing.

Desired Tech Tools Experience In this role, you will work with a mix of testing, integration, and system analysis tools, including:

Testing & Issue Management:

• Test Rail – Creating test cases based on user requirements, executing test runs, and reporting results.
• PostMan – API execution and testing.
• JIRA & Confluence – Managing project workflows, documentation, and collaboration.

Database & Development Tools :

• DaoCloud – Experience in cloud-based system management.
• BPMN (Business Process Model & Notation) – Understanding business workflows for system improvements.

Who are we looking for

Our ideal candidate:

✔Has 5+ years of experience in incident management and troubleshooting issues efficiently

✔Has experience with API testing and a thorough API call understanding, including knowledge of tools required

✔System workflow analysis experience is a must

✔Proven experience evaluating business systems and their fit within businesses their architecture

✔Understands complex application integrations and their impact on varying systems.

✔Strategic hands-on partner. You enjoy and accel at building and debugging syncs and are very fond of long-term architecture and scalability.

✔Good communication in Dutch & English

✔Located in the Netherlands

✔Bachelor’s or Master’s degree

A pre-employment screening is part of the application process

• Location : Arnhem/Amsterdam

Why CGI Retail and Consumer Services? At CGI Retail & Consumer Services, you will:

• Work on mission-critical applications that drive retail innovation.
• Be part of a team that values collaboration, learning, and technical excellence.
• Have opportunities for professional development and career growth.
• Enjoy competitive compensation, excellent benefits, and work-life balance.

Join our team of experts and apply now! Questions about the position? Ask them to Chris Seelig, Director Consulting Services, Retail and Consumer Services, via chris.seelig@cgi.com.

Do you have any questions about the recruitment process? Please contact Recruitment Business Partner Kimberley Thoonen-Broens by phone at +31 6 15 69 04 59 or via kimberley.broens@cgi.com.

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.