Warehouse Administrator - EUDC

Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time.

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.

The Opportunity

We are looking for a Warehouse Administrator to help customer orders move efficiently through our warehouse operations. You will coordinate order exceptions, connect Customer Service with the warehouse, support the Italian SPP process and help maintain strong service and compliance standards.

This is a varied role combining administration, operational reporting, problem-solving and cross-functional collaboration in a fast-moving environment.

Key Accountabilities

Manage pick slip generation, prioritisation and release, resolving order entry errors before warehouse processing

Act as the key contact for Customer Service on order exceptions, shortages, backorders and fulfilment constraints

Coordinate incomplete or delayed orders, escalating urgent customer requirements and operational risks appropriately

Administer the Italian SPP process and maintain accurate documentation in line with applicable regulatory requirements

Monitor order queues and warehouse workflows, supporting workload prioritisation and efficient order flow

Produce operational reports, dashboards and service metrics for reviews, audits and decision-making

Monitor warehouse KPIs, backlogs and recurring exceptions, supporting root cause analysis and corrective actions

Maintain relevant ERP master data, work instructions and process documentation

Partner with Warehouse, Customer Service, Supply Chain and Inventory teams to improve order accuracy, service levels and operational efficiency

About You

Strong administrative, organisational and prioritisation skills

A customer-focused approach and the ability to manage order issues calmly and efficiently

Clear communication skills and confidence working across multiple operational teams

Excellent attention to detail when reviewing orders, documentation and reporting data

Confidence using ERP systems, operational reports and dashboards

A proactive, collaborative and improvement-focused approach

What You Will Gain

A varied role across warehouse operations, Customer Service, Supply Chain and regulatory administration

Experience in order management, operational reporting, compliance and continuous improvement

The opportunity to directly support service performance and a positive customer experience

A meaningful role helping deliver Cochlear's life-changing hearing solutions

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com