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IT Support L1/L2

Systems Limited - Middle East & Africa (Techvista) · Dubai

Dubai · On-siteFull-TimePosted Sep 9, 2026

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Job description

Good English/Communication Skill is a must, plus :

IT Service Desk team

  • Two employees who provide first / second line end user support activities.
  • Role is IT Support Technician, broader than Service Desk Agent.
  • 20-30 tickets logged a day, ITIL processes followed where possible
  • Some work is not ticketed, shoulder tapping etc.
  • Mainly supporting DFSA staff, but also identity management for Firms
  • Shift coverage 07:00 to 18:00, with ooh/weekend work from time to time
  • VIP support/Concierge service
  • Onboarding new staff and 1 to 1 IT inductions
  • Laptop builds
  • Mobile device management
  • Meeting room support
  • Offsite AV support for Outreach, CE presentations etc

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