Customer Service Assistant (female)

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and internal systems
• Coordinate with internal departments (operations, documentation, customs) to ensure timely shipment updates
• Track and monitor shipments, providing proactive status updates to clients
• Handle complaints and resolve issues efficiently and professionally
• Maintain accurate records of customer interactions and transactions
• Assist in preparing shipping documents and liaising with carriers and agents
• Support the sales and operations teams with customer-related tasks
• Ensure compliance with company policies and international shipping regulations

Skills required:

• 1 - 2 years experience in freight forwarding industry.
• Strong communication and interpersonal skills
• MS Office and logistics software.
• Ability to multitask and ability to prioritize work
• Detail-oriented with strong organizational skills
• Knowledge of Incoterms, customs procedures, and international shipping is a plus
• Fluency in English; additional languages are an advantage

Job Type: Full-time

Pay: From AED3,000.00 per month

Application Question(s):

• Do you have experience working in freight forwarding company?
• How many years of experience do you have in customer service profile?

Work Location: In person