Assistant Officer Recovery & Post-Flight Support

Job description:

Job Purpose:

The Assistant Officer Recovery & Post-Flight Support responsibility is to coordinate cargo recovery operations, ensuring effective resolution and communication with customers and stakeholders by determining requirements and fulfilling requests of post-flight support while ensuring exceptional customer service in compliance with the company’s policies and procedures. 

Job Accountabilities:

• Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Communicate and coordinate with customers, stations, internal and external stockholders to finalize the out of kingdom and in kingdom requests.
• Collect feedback from customers on recovery operations and support services.
• Providing customers with timely updates on recovery status
• Comprehensive reports detailing recovery actions taken, challenges faced, and resolutions.
• Gathering data on cargo condition and recovery outcomes for future improvement.
• Coordinate securing facilities for storing recovered cargo until it can be assessed or delivered.
• Maintains and updates the call center database by entering the required service to track the quality of the inquiry’s outcome and ensure compliance to the policies and procedures.
• Ensures fulfilling requests by clarifying desired information; completing transactions; forwarding requests
• Coordinates with the finance department in the event of customer reimbursement.
• Tracking shipment status by follow-up and coordinating with involved stations (In-Out kingdom) directly in case of collecting, analyzing info related to lost/damaged cargo.

Qualifications and Experience:

• Bachelor’s degree in business administration, Marketing or related field.
• A minimum of 0 – 1 years of experience in the same or similar field.