Customer Helpdesk Specialist.SC - Replenishment - West (1)

Job Description Job Purpose : Helping internal customers by being the link between them and the different supply chain functions (i.e. planning and logistics). Prepare analysis of stock situation to take decisions on Overstock, Damaged & Expiry. Prepare stores pre-issues and execute them in the system.

Key Accountabilities :

• Coordinate and communicate between stores and supply chain functions to ensure timely resolution of operational issues and seamless service delivery.
• Analyze stock levels, overstock, damaged, and expired items to support data-driven decisions that minimize losses and improve inventory efficiency.
• Prepare and execute store pre-issues and stock adjustments in the system to ensure accurate inventory records and smooth operational flow.
• Respond to internal customer inquiries and requests related to supply chain operations to ensure prompt assistance and high satisfaction levels.
• Monitor and report recurring store issues and bottlenecks to support continuous improvement in logistics and planning processes.
• Collaborate with the logistics, planning, and inventory control teams to ensure timely stock movements, replenishments, and corrective actions.
• Maintain accurate documentation and records of store requests, stock adjustments, and issue resolutions to ensure traceability and compliance with internal procedures.
• Identify and escalate critical operational challenges to ensure timely intervention and avoid business disruptions.
• Support system updates and process improvements within the helpdesk function to enhance efficiency, accuracy, and user experience for internal stakeholders.

Skills Description Education

• Bachelor’s degree in business administration, management, industrial engineering, or related field with equivalent experience.

Experience, Skills & Competencies

• 2-5 years business-related experience.
• Ability to lead cross-functionally.
• Ability to supervise a team.
• Analytical and organizational skills.
• Details oriented & extreme accuracy is needed.
• Alertness to data changes.
• Manage the workload and meet the deadlines.
• Strong computer skills, including Microsoft Office.
• Advanced Communication skills.
• Language (both English and Arabic).

Applicable for Special Needs (Yes/ No) No