Solutions Engineer (Voice AI & Integrations)

Hamsa is building the Arabic-first voice AI infrastructure that enterprises and governments in the MENA region can trust. Our world-class ASR, TTS, and voice agent models

master 22+ Arabic dialects and integrate seamlessly with existing enterprise systems.

From governments to banks, telcos, and media companies, Hamsa powers use cases that range from

inbound/outbound call automation

to

HR interviews, citizen services, insurance claims, media transcription, and website voice enablement

. 

We’re looking for a

Solutions Engineer

to help us bring this technology to life for customers through

demos and proofs of concept (POCs)

.

About the Role

As a Solutions Engineer at Hamsa

, your mission is to make Arabic voice AI tangible for enterprise customers. You’ll design and deliver

production-like demos and pilots

that prove accuracy, latency, and integration at scale. You’ll wire our ASR/TTS and voice agents into

enterprise systems

(CRMs, call centers, SaaS platforms) and

workflows

(via

n8n, Make, Zapier, and APIs

) to show how Hamsa fits seamlessly into real-world environments.

You’ll own the

end-to-end POC lifecycle

— from scoping and KPI definition, to deployment, to final reporting — ensuring a smooth path from first demo to full production rollout.

Responsibilities

1- Design and run production-feel demos

of Hamsa ASR, TTS, and voice agents across enterprise use cases:

• Inbound/outbound call automation (CX, promotions, reminders, verifications)
• Website & app voice enablement (voice search, FAQs, lead capture)
• HR and operations (candidate screening, surveys, internal support)
• Banking & insurance (KYC, claims, suspicious transaction verification)
• Media & government (transcription, summarization, citizen services, event registration)

2- Execute enterprise POCs

: define scope and success criteria (WER, latency, concurrency, compliance), deploy in customer environments, and deliver measurable results.

3- Integrate with enterprise systems

: connect Hamsa to CRMs (Salesforce, HubSpot), and SaaS tools via

n8n, Make, Zapier, and APIs

.

4- Showcase business impact

: translate technical capabilities into clear before/after stories with KPIs like accuracy, cost savings, and service speed.

5- Collaborate with GTM teams

: support sales in RFPs, tailor demos to client needs, and package reusable assets for faster deal cycles.

6- Document & package assets

: create demo libraries, integration templates, and training guides so GTM teams can self-serve.

7- Act as the technical bridge

between customers, sales, and product — ensuring Hamsa’s solutions are credible, compliant, and impactful.

8-

Knowledge in

call center platforms (Twilio, SIP, Freshworks, Avaya, Genesys) is a plus 

Requirements

• 2+ years of experience

in a

technical pre-sales / solutions role

in enterprise software, SaaS, AI, or telecom.

• Hands-on experience with

no/low-code automation

(n8n, Make, Zapier, APIs, webhooks).

• Ability to frame

business value stories

with clear before/after metrics (accuracy, cost reduction, service efficiency).

• Fluency in Arabic and English is a must.
• Strong customer-facing capabilities

: able to engage enterprise stakeholders, run discovery, present demos, and explain technical concepts clearly.

• Strong independence and ownership: able to run POCs end-to-end with minimal engineering support.
• Exposure to

AI/LLM workflows

, RAG, or voice agent orchestration.

• Strong understanding of

voice technologies

(VoIP, SIP, Twilio, Freshworks, Avaya, Genesys, call center or CX systems) is a plus.

Why Join Hamsa

• Own the impact

: you’ll be the technical face of Hamsa for enterprises across the GCC and beyond.

• Cutting-edge AI

: work with best-in-class Arabic ASR and TTS models.

• Enterprise trust

: help deploy solutions in governments, telcos, and banks where accuracy and compliance matter most.

• Growth opportunity

: be part of a fast-scaling startup redefining voice AI in the Arab world.