IT Officer - Emirati

The IT Officer is responsible for providing day-to-day technical support (L1/L2) , monitoring network systems, safeguarding data integrity, and ensuring that all hardware, software, and peripheral equipment run smoothly to support business operations.

Key Responsibilities

• End-User & Helpdesk Support: Provide first- and second-line technical support for employees, handling issues related to hardware, software, printing, and connectivity. Log and track incidents using ITSM tools like ServiceNow.
• System & Hardware Maintenance: Install, configure, and maintain desktops, laptops, routers, switches, printers, and mobile devices. Perform routine software updates, patches, and antivirus management.
• Network & Account Administration: Manage user access, credentials, and groups via Active Directory and Microsoft 365 Admin Center. Assist with basic network troubleshooting and Wi-Fi configuration.
• Data Backup & Security: Execute regular data backup procedures and enforce company cybersecurity standards to protect digital assets.
• Asset & Vendor Coordination: Maintain precise inventory records of all IT hardware, software licenses, and equipment assignments. Coordinate with external vendors and service providers for escalated repairs or procurement.

Job Requirements & Qualifications

• Education: A Bachelor’s degree in Information Technology, Computer Science , or a related engineering field.
• Experience: 4 to 7 years of proven experience in IT support, helpdesk, or IT coordination roles.
• Technical Skills:
• Strong proficiency with Windows OS and Microsoft 365 applications .
• Solid understanding of networking basics (TCP/IP, DNS, LAN/WAN).
• Experience handling hardware troubleshooting for diverse end-user tech.
• Soft Skills: Excellent problem-solving abilities, multitasking skills, and professional communication. Fluency in English is standard, while knowledge of Arabic is often highly valued or required depending on the company