Technical Support Officer | IT Help Desk

🚀 We're Hiring: Technical Support Officer

Are you a proactive and results-driven IT professional ready to take your career to the next level? Join GT Medical and play a key role in ensuring smooth day-to-day technology operations across the organization. You will be responsible for providing first-line IT support, diagnosing and resolving hardware, software, network, and system-related issues, while delivering excellent technical support and user experience.

📍 Job Type: Full-Time | On-Site

🔹 What You Will Do:

• Provide first-line technical support via phone, email, remote tools, and on-site assistance
• Diagnose and resolve hardware, software, printer, and network-related issues
• Install, configure, and maintain desktops, laptops, mobile devices, and IT peripherals
• Manage user accounts, passwords, and access permissions within Microsoft 365
• Provide support for Microsoft Outlook, email, Teams, OneDrive, and other Microsoft 365 applications
• Troubleshoot network connectivity, LAN, WAN, and Wi-Fi issues
• Support employee onboarding and offboarding, including IT setup and access provisioning
• Escalate complex technical issues to senior IT teams when required
• Maintain accurate IT asset inventory and technical documentation
• Ensure compliance with IT security policies and promptly report security incidents
• Install, configure, and troubleshoot IP phone systems, including Grandstream
• Install, configure, and maintain CCTV systems, including Hikvision
• Configure and support biometric/fingerprint systems, including ZKTeco
• Deploy, monitor, and manage endpoint protection solutions such as ESET
• Provide user training and promote IT best practices across the organization

🔹 What You Need :

• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field
• 1–3 years of experience in IT support, technical support, or help desk roles
• Strong knowledge of Windows OS and Microsoft 365 applications
• Good understanding of networking fundamentals, including LAN, WAN, and Wi-Fi troubleshooting
• Hands-on experience in hardware, software, and peripheral installation and troubleshooting
• Familiarity with IT asset management and user administration
• Experience with or exposure to IP telephony (Grandstream), CCTV (Hikvision), and biometric systems (ZKTeco) is an advantage
• Experience with endpoint security solutions such as ESET or similar platforms
• Strong problem-solving and analytical skills
• Excellent communication and customer service skills
• Ability to work under pressure and manage multiple priorities
• Ability to provide both on-site and remote IT support

🔹 What We're Looking For :

✔ Proactive and customer-focused IT professional

✔ Strong technical troubleshooting and problem-solving skills

✔ Excellent communication and user support abilities

✔ Strong attention to detail and ability to manage multiple priorities

✔ Ability to work effectively in a fast-paced environment

✔ Hands-on approach with a commitment to delivering reliable IT support

At GT Medical , our people are our greatest asset. We are committed to fostering a collaborative, innovative, and growth-oriented environment where every team member can thrive and make a difference.

Join us and be part of our journey to shape the future of healthcare.

📩 Apply now and become part of the GT Medical team!!