Service & Process Assistant - Commercial Operations (m/f) I Fulltime (40h)

Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 19.000 employees worldwide and shape your future at HUGO BOSS!

As a Service & Process Assistant, you help ensure a smooth end‑to‑end order experience for our customers. You coordinate customer service topics, support balanced stock allocation and assist with EDI and replenishment processes together with Sales, Logistics, IT and our customers.

What you can expect:

• Act as a point of contact for sales on customer inquiries regarding orders, deliveries, shortages, returns and claims.
• Monitor orders, deliveries and backorders and support balanced stock allocation across channels via reports.
• Support daily EDI operations and replenishments processes by monitoring message flows, identifying issues and coordinating solutions with IT/EDI experts and customers.
• Collaborate closely with, Sales, Logistics and Planning to resolve day‑to‑day operational issues.
• Maintain and update process documentation, guidelines and standard templates.
• Prepare and design reports on service, delivery and performance and share insights with stakeholders.

Your profile:

• Professional experience in commercial operations, order management or supply chain, ideally in a B2B or multi‑channel environment.
• Tech-Savvy and understanding of EDI and replenishment processes, or strong motivation to learn.
• Confident user of SAP, AO/BI tools and Excel; comfortable preparing reports and working with process documentation.
• Strong coordination and communication skills, a hands‑on mindset and a structured, detail‑oriented way of working.
• Solid skills in Excel and confidence working with ERP / customer service systems.
• Excellent Dutch & French or English & French skills (spoken and written).

Your benefits:

HUGO BOSS offers its employees exceptional working conditions in an international environment. If you are interested in the fashion sector and challenges inspire your ambition, we would like to get to know you. Furthermore, we offer:

• A market-based salary;
• 25 holidays and 8% holiday allowance;
• Staff discount on our products and clothing allowance;
• Pension plan fully funded by HUGO BOSS and collective health insurance;
• Hybrid way of working and travel- or working from home -allowance;
• Yearly bonus;
• Mental health and lifestyle support via OpenUp for you and 3 familymembers fully paid by HUGO BOSS;
• Fitness contribution after your first contract;
• Working in a positive and passionate team.

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to HUGO BOSS Benelux B.V. must have a current HB Agency Agreement executed by a member of the Human Resource department. In addition, agencies may only submit candidates to positions for which they have been invited to do so by one of our HR Advisors. All unsolicited resumes sent to us will be considered property of HUGO BOSS Benelux B.V. HUGO BOSS will not be held liable to pay a placement fee.

Please note that ‘agency calls’ are not appreciated*.*

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.