Field Services Engineer, Western Region

We are looking for a Field Service Engineer in the Western region (Jeddah/Medinah) to join our Technical Service team. This role will mostly be focused on our Medical/Emergency Care portfolio (stretchers, beds, CPR devices, defibrillators, etc.).

What You Will Do

• To troubleshoot company products and provide technical support to internal and external customers
• To undertake the servicing, repairing and preventive maintenance of company products to the required standards ensuring all related procedures are followed
• To undertake the testing of company products and provide fully completed test and service reports
• To perform installation, setup and upgrades on company products as required.
• To fulfil Service Contracts with planned Preventive Maintenance visits.
• To ensure timely follow-up on all tickets / work orders
• To work with the appropriate support functions as well as the customers to schedule customer visits
• To escalate opportunities and issues, through appropriate channels and stay up to date on compliance and legal aspects related to his / her job on an ongoing basis.

What You Will Need Required:

• Engineering background (Electrical / Electronic or Mechanical Preferred. Biomedical, Telecommunications, accepted)
• Fluency in both spoken and written (technical and medical) English and local language
• 3 years of relevant experience
• Strong technical and analytical skills
• Strong communication skills
• Computer skills / literacy

Preferred:

• Basic IP Networking knowledge

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.