Hostess

Job Overview

A polished, customer-focused, and professional Showroom Hostess to be the first point of contact for clients and visitors entering our Showroom . The successful candidate will create a welcoming and memorable first impression, ensuring guests are greeted warmly, registered appropriately, and directed to the relevant person or department.

The Showroom Hostess plays a key role in enhancing the customer experience by providing exceptional hospitality, managing visitor flow, and supporting the showroom team in delivering a seamless and professional client journey.

Duties and Responsibilities:

• Welcome all visitors and clients in a warm, professional, and courteous manner.
• Understand the purpose of each visitor's appointment or visit and direct them to the appropriate salesperson, designer, department, or manager.
• Notify relevant team members of guest arrivals and ensure timely assistance.
• Manage the showroom reception and waiting area, ensuring a clean, organized, and welcoming environment at all times.
• Offer refreshments to clients and guests in accordance with company hospitality standards.
• Maintain a visitor log and record client information where required.
• Coordinate meeting room bookings and prepare meeting areas for client appointments.
• Escort guests throughout the showroom when necessary and facilitate introductions to relevant team members.
• Answer and direct telephone calls professionally.
• Respond to general showroom inquiries and provide basic information about products, services, and departments.
• Support showroom events, product launches, VIP visits, and customer hospitality initiatives.
• Monitor visitor traffic and communicate customer flow updates to management.
• Assist with administrative tasks and documentation as required.
• Ensure that high standards of presentation, professionalism, and customer service are consistently maintained.