IT Systems, CRM & E-Invoicing Project Engineer

Tulpar Global Taxation is looking for a capable and hands-on *IT Systems, CRM & E-Invoicing Project Engineer* to lead and complete key technology projects across the company. The role will combine CRM development and integrations, UAE e-invoicing/Peppol project delivery, IT operations, cybersecurity, backup management, website support, and third-party vendor coordination.

This is an excellent role for a practical IT professional who can take ownership, solve problems independently, and support a growing professional services business.

## Key Responsibilities

* Complete, improve and maintain the company CRM and lead-management system.

* Develop and improve CRM interfaces, dashboards, workflows, automations, user roles, reports and KPI tracking.

* Integrate CRM with website forms, WhatsApp, social channels, email, marketing campaigns and other business tools.

* Lead the technical completion of Tulpar’s UAE e-invoicing provider project, including Peppol Access Point requirements and FTA technical readiness.

* Coordinate the preparation and implementation of Peppol-related technical, security and operational requirements, including integration testing and ongoing support.

* Liaise with third-party software providers, developers, Peppol partners, hosting providers and other IT vendors; monitor deliverables and follow up until completion.

* Provide day-to-day IT support to management and employees, including systems access, devices, email, software, connectivity and user issues.

* Monitor company data security, user access controls, backups, cloud storage, recovery procedures and cybersecurity risks.

* Establish and maintain backup, disaster-recovery and data-protection procedures.

* Support the development and maintenance of company websites, landing pages, online forms and internal portals.

* Document IT systems, integrations, credentials-management procedures, support processes and vendor contacts.

* Recommend practical improvements to strengthen business efficiency, system security and automation.

## Required Qualifications & Experience

* Bachelor’s degree or diploma in IT, Computer Science, Software Engineering or a related field.

* Minimum *3–5 years’ experience* in IT systems, CRM development, integrations or business application support.

* Strong experience with CRM systems, workflow automation, API integrations and reporting dashboards.

* Knowledge of web development, including WordPress, Elementor, HTML, CSS, JavaScript and basic PHP is preferred.

* Experience with cloud systems, Microsoft 365/Google Workspace, networking, hosting, backups and cybersecurity controls.

* Knowledge of e-invoicing, Peppol, Access Points, SMP, API integration, XML/UBL or digital invoicing standards is a strong advantage.

* Experience working with external software vendors and managing technical projects.

* Strong troubleshooting, communication and documentation skills.

* Ability to manage multiple priorities and take ownership of deadlines.

* Professional English communication skills; Arabic is an advantage.

## Preferred Skills

* Experience with HubSpot, Salesforce, Zoho CRM, Odoo, Bitrix24, Monday.com or similar platforms.

* Knowledge of WhatsApp Business API, social media integrations and lead-routing systems.

* Familiarity with ISO 27001, information-security controls and data-protection best practices.

* Knowledge of UAE tax, accounting, e-invoicing or professional-services systems is an advantage.

* Experience in UI/UX design and improving customer-facing digital interfaces.

## What We Offer

* Opportunity to lead important digital transformation projects.

* Direct involvement in CRM, e-invoicing and business automation initiatives.

* A dynamic professional environment with career-growth potential.

* Competitive salary based on experience and technical capability.

## How to Apply

Please submit your CV along with a short cover letter highlighting:

1. Your CRM and integration experience;

2. Any Peppol, e-invoicing or API project experience;

3. Your web-development and cybersecurity experience; and

4. Examples of systems or projects you have successfully completed.

Please submit your CV :mohamad.eid@tulpartax.com

Pay: AED5,000.00 - AED7,000.00 per month

Work Location: In person