Back-Friday-driven Existing Customer Care (Sales / Account Management)

As a Microsoft Solutions Partner, we make retail, e-commerce, and logistics providers digitally faster, cleaner, and more predictable. We bring Microsoft Dynamics 365 Business Central into our customers' reality — with a clear methodology, a resilient ISV stack, and consultants who take ownership. Those who work at dicobis don't make slides — they build solutions that carry our customers' daily business.

What Defines Us as a Team

dicobis is a well-coordinated team of consultants, developers, and project managers implementing Microsoft Dynamics 365 Business Central at retail and e-commerce companies as well as logistics providers. With a leading methodology, short decision paths, and ownership from day one.

Focus on Retail and E-Commerce

We don't do “everything for everyone.” Our ISV stack (dicobis.connect) and our methodology are precisely tailored to multichannel retailers, distance retailers, and e-commerce companies. You work with customers whose business model you understand — not in ten different industries at once.

Standard First Instead of Wish Concerts

Our projects follow the dicobis phase model: phasing in, ramp-up, project phase, phasing out. We build on the Microsoft standard and a proven ISV stack instead of custom-coding every requirement. Fewer hacked-together one-offs, more projects that go live in 9 months — and hypercare instead of permanent firefighting.

Mirror Team and Steering Committee

Here, you don't work alone against the customer, but in a mirror team: every dicobis role has a counterpart on the customer side, and the steering committee makes binding decisions. That makes projects predictable — and your work visible.

Ownership From Day One

Whoever starts with us quickly takes on their own topics: a module, a customer, a process. You won't be dragged along for a year — but you won't be thrown in at the deep end either. Onboarding is structured; sparring is available at all times.

Management That Sits at the Table

Management is present in operations, in sales, and in the projects. Short paths are not a marketing line for us — they are a logical consequence of our size and our attitude.

Back-Friday-driven Existing Customer Care (Sales / Account Management)

• Managing and growing our existing customers in retail and e-commerce
• Identifying expansion potential: new modules, ISV components, additional projects
• Managing expansion projects in close alignment with project management and consulting
• Communication at managing director and IT leadership level
• Maintaining and expanding long-term customer relationships — no classic cold sales

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Our Philosophy

• Personal Responsibility From the Start

Every team member carries responsibility for their own topics and projects from day one.

• Short Decision Paths

Flat hierarchies: from analyst to management, it's rarely more than two steps.

• Exciting Customer Projects

Multichannel retailers, e-commerce platforms, logistics providers — projects you see in everyday life.

• Personal Development

Microsoft certifications are funded and scheduled during working hours — not in your free time.

• Collegial Culture

A small team, honest feedback, celebrating successes together. No elbow culture.

• Modern Work

Hybrid model with 1–3 office days per week; flexible working hours; modern tools and hardware.

Locations

Ulm — Close, Focused, Future-Oriented

Our headquarters in Ulm stands for focused work and proximity to decisions. Product development converges here; management, the methodology team, and most of our consultants and developers work here. The location in the Stuttgart–Munich–Frankfurt triangle makes Ulm an ideal base for customer projects across southern Germany.

• Headquarters and seat of management
• Focus: methodology, dicobis.connect, product development
• Access to southern Germany's mid-sized businesses and the Microsoft locations Munich/Stuttgart
• Address: Einsteinstr. 59, 89077 Ulm, Germany

Dortmund — Connected, Dynamic, Solution-Strong

Dortmund is our branch in the middle of Germany's largest metropolitan area. The Ruhr region is Europe's densest retail and logistics market — with more than 5 million people right on the doorstep. Our North Rhine-Westphalia location focuses on customer projects, consulting, and new business: short paths to multichannel retailers, fulfillment providers, and the region's industrial e-commerce infrastructure.

• Branch in the heart of the Ruhr region
• Focus: customer projects, consulting, new business acquisition in North Rhine-Westphalia
• Direct reach to Düsseldorf, Cologne, Münster, Bielefeld, and the Rhine-Main area
• Address: Freie-Vogel-Str. 369, 44269 Dortmund, Germany