Berlin Campus Community Associate (Entry-level)

Who we are looking for

As a Campus Community Associate (Entry-level) based in Berlin, Germany, you will directly engage with members of the Delta Campus community. Your responsibilities involve providing excellent customer service day-to-day by overseeing our reception area, being the first point of contact for all members and visitors and helping with all sorts of administrative tasks and requests.

The primary goal is to ensure smooth daily operations, fostering a positive environment and member satisfaction. This role requires dedication to creating a positive community experience and ensuring smooth daily operations to contribute significantly to the well-being and cohesion of the Delta Campus community.

Please note: This is a fixed-term 1-year ( 40 hours per week) contract, with the option to move to a permanent role as the requirements for this role develop.

Key Responsibilities

Customer Service Management:

• Covering the reception desk Mo - Fr during opening hours between 08:00 am and 05:30 pm (early or late shift), ensuring a warm and welcoming atmosphere.
• Greeting members and visitors, guiding them to the respective rooms, offices and events.
• Handle on- and offboarding of new individual members

Administrative Support:

• Handle administrative tasks such as handing out visitor passes and ensuring correct tracking.
• Assist members with general inquiries, service requests, and information, demonstrating a proactive and helpful approach.
• Handle the general inbox and inform the respective departments or point of contact if needed.

Campus Management

• Facilitate day-to-day campus amenities and services, look after kitchen amenities, and help set up meeting rooms and event space if needed.
• Receive, sort, and distribute incoming and outgoing mail, packages and deliveries for the Campus
• Ensure overall guest experience by regularly checking all communal spaces and opening and closing rounds, including cleaning the coffee machine.

Daily Operations:

• Ensure the smooth daily operations of The Delta Campus, addressing any operational challenges promptly and effectively with relevant parties to rectify concerns.
• Keep track of and report maintenance topics and special cleaning tasks.
• Follow established protocols during emergencies, providing guidance and assistance as needed.

What you’ll need

• Previous experience in customer service, hospitality, or a related field.
• Strong communication and interpersonal skills.
• Excellent organisational and multitasking abilities.
• Proactive and positive attitude towards problem-solving.
• Familiarity with the startup community and co-working spaces is a plus.
• Language skills: Intermediate German (B1) and fluent English.

Compensation: Between

EUR 2,600 and EUR 3,000 gross per month, depending on experience.