IT Support Engineer

Job Description – IT Support Engineer

Position: IT Support Engineer
Location: Abu Dhabi, UAE
Experience: Minimum 2 years
Employment Type: Full-time
Driving License: Mandatory

About the Role

We are looking for a skilled and customer-focused IT Support Engineer to join our team. The candidate will be responsible for providing on-site and remote technical support to clients and maintaining IT systems across Office Automation, IT Infrastructure, Server & Backup, and CCTV & Security services.

The ideal candidate should have strong troubleshooting skills, good communication abilities, and the flexibility to travel to client locations as required.

Key Responsibilities1. Office Automation

• Install, configure and troubleshoot printers, scanners, photocopiers and MFPs.
• Handle printer connectivity, driver, network and hardware-related issues.
• Perform preventive maintenance and routine servicing.
• Support printer rental and managed print service requirements.
• Troubleshoot printing, scanning and document-related issues.

2. IT Infrastructure

• Install, configure and maintain desktops, laptops, switches, routers, Wi-Fi and network devices.
• Troubleshoot LAN/WAN, connectivity and network-related issues.
• Configure and troubleshoot basic network infrastructure.
• Support structured cabling and network installation activities.
• Provide on-site technical support to clients.

3. Server & Backup

• Install and maintain Windows/Linux servers and related services.
• Support Active Directory, user accounts, permissions and basic server administration.
• Monitor server health, storage and system performance.
• Configure and troubleshoot backup solutions.
• Perform backup checks and assist with data recovery when required.
• Troubleshoot server, storage and connectivity issues.

4. CCTV & Security

• Install, configure and troubleshoot CCTV cameras, NVR/DVR systems and monitoring systems.
• Configure IP cameras and basic network connectivity.
• Troubleshoot camera, recording, storage and remote-viewing issues.
• Support access control and other basic security system installations where required.
• Conduct regular maintenance and site inspections.

General Responsibilities

• Attend customer service calls and resolve technical issues within agreed timelines.
• Visit client sites for installation, maintenance and troubleshooting.
• Maintain proper service reports and documentation for every site visit.
• Escalate complex technical issues to the relevant senior/technical team.
• Maintain good relationships with clients and provide professional customer service.
• Follow company IT, safety and service procedures.
• Assist the sales/project team with technical site surveys and requirements when needed.
• Maintain company tools, equipment and technical assets responsibly.

Required Skills & Qualifications

• Minimum 2 years of experience in IT support, IT infrastructure or a related technical role.
• Valid UAE Driving License – Mandatory.
• Good knowledge of:
• Desktop & laptop troubleshooting
• Windows operating systems
• Networking – TCP/IP, LAN, WAN, Wi-Fi
• Routers, switches and network devices
• Printers and office automation equipment
• Servers and backup systems
• CCTV/NVR/DVR systems
• Basic knowledge of Active Directory and server administration.
• Strong hardware and software troubleshooting skills.
• Ability to work independently at client locations.
• Good communication and customer-handling skills.
• Willingness to travel to different client sites across the UAE.
• Ability to work under pressure and respond to urgent technical requirements.

Preferred Qualifications

• Diploma/Bachelor's degree in IT, Computer Science, Electronics or a related field.
• Relevant IT certifications such as CCNA, Microsoft, CompTIA, or equivalent are an advantage.
• Experience working with IT service companies/MSPs is preferred.
• Experience with Cisco, HPE, Dell, HP, Microsoft or similar technologies is an advantage.

What We Are Looking For

We are looking for someone who is:

• Technically strong and solution-oriented
• Customer-focused and professional
• Good at troubleshooting and finding root causes
• Comfortable working on-site
• Organized with service documentation and reporting
• Willing to learn new technologies
• Reliable and able to handle multiple client requirements

Driving license is mandatory as the role involves regular client-site visits.

Pay: AED2,500.00 - AED5,500.00 per month

Work Location: In person