Manager, Small Business (AP)

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Role Summary 

Support the Head of SMB in accelerating SMB growth across APAC by developing sales plays, codifying winning practices, and enabling market teams to independently identify, position, and execute SMB opportunities. The role will serve as the bridge between regional strategy and market execution, creating scalable playbooks, sales materials, and growth frameworks while driving strategic initiatives that bring together Visa's broader ecosystem of solutions to support SMBs. This aligns with the SMB acceleration agenda focused on equipping market teams to identify opportunities, position propositions, and drive growth independently.  

Key Responsibilities 

Sales Play Development & Market Enablement 

Identify winning SMB growth strategies and convert them into repeatable sales plays. 

Develop and maintain a comprehensive library of sales materials, account planning tools, pitch decks, client narratives, and business cases. 

Create "bill of materials" for key SMB growth opportunities, ensuring consistent messaging and execution across markets. 

Support in driving knowledge transfer from MSC and regional teams to VCS market leads through playbooks, training sessions, workshops, and sales enablement programs. 

Support SMB accreditation and capability building initiatives to strengthen market execution.  

Strategic Projects & SMB Innovation 

Support the Head of SMB on strategic growth initiatives and executive priorities. 

Develop integrated SMB narratives that combine Visa's broader capabilities, including:  Agentic Commerce, Stablecoin-enabled payments, Visa Accept, Visa Pay, Visa Direct, Commercial Cards, Cross-Border Solutions 

Curate compelling client-facing stories demonstrating how Visa supports SMB growth throughout their business lifecycle. 

Identify emerging SMB trends and translate them into actionable opportunities for markets. 

  

Cross-Functional Partnership & Growth Enablement 

Partner closely with Visa Consulting & Analytics (VCA), Marketing Services, Product, Acceptance, and Market teams to bring the right resources and solutions to each market. 

Help identify growth opportunities that may benefit from: VCA-led optimization initiatives, marketing campaigns, portfolio growth programs, new product adoption, merchant and acceptance expansion 

Support markets with prioritization frameworks and execution roadmaps to maximize growth  

Best Practice Sharing & Scale 

Identify successful SMB initiatives from global markets and assess applicability across APAC. 

Build scalable playbooks and case studies that accelerate replication of successful models. 

Maintain a repository of SMB success stories, campaign learnings, and growth initiatives. 

Facilitate cross-market sharing of proven ideas and execution approaches.  

Performance Tracking & Executive Reporting 

Track adoption and impact of regional sales plays and strategic initiatives. 

Develop dashboards and reporting frameworks to monitor: Opportunity pipeline, market adoption of sales plays, campaign performance, SMB growth initiatives, incremental business outcomes 

Consolidate updates and insights for senior leadership reviews and business updates. 

Provide recommendations on where to invest resources for maximum SMB growth impact.  

Success Metrics 

Number of sales plays developed and adopted 

Market participation in enablement programs 

Pipeline opportunities influenced by sales play deployment 

Number of markets leveraging VCA and Marketing Services initiatives 

Adoption of new SMB growth propositions and strategic products 

Replication of successful use cases across markets 

Quality of executive reporting and business insights 

Contribution to CIF, PV, activation, and SMB growth objectives 

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

8-10 years of relevant experience in B2B payments, banking, consulting, strategy, fintech, or related industries with a Bachelor's Degree in any field.

Senior product management experience in Digital, Payments, and Financial Services will be an added advantage.

Proven track record of successfully launching and managing digital products for issuers.

Deep background in issuing institutions and needs when growing/managing large card portfolios.

Strong expertise in defining and executing product strategy, product roadmaps, and go-to-market plans leveraging data to inform decision making and secure influence.

Solid understanding of software development processes and technologies to collaborate effectively with engineering and design teams.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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