Collections Specialist

Job Purpose

Responsible for managing and following up on outstanding customer payments, ensuring timely collection of overdue accounts while maintaining positive customer relationships and minimizing credit losses.

Key Responsibilities

• Follow up with customers regarding overdue payments through phone, email, and other communication channels.
• Monitor assigned accounts and maintain accurate records of outstanding balances and collection activities.
• Negotiate payment arrangements and follow up on agreed payment schedules.
• Identify overdue and high-risk accounts and escalate complex cases when required.
• Handle customer inquiries and resolve payment-related issues professionally.
• Coordinate with Finance, Sales, and Customer Service teams to resolve billing and payment discrepancies.
• Prepare regular collection reports and provide updates on outstanding receivables.
• Ensure collection activities comply with company policies and applicable regulations.
• Maintain accurate documentation of all customer communications and payment commitments.
• Support initiatives aimed at improving collection performance and reducing overdue balances.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 2–4 years of experience in collections, accounts receivable, credit control, or a similar role.
• Strong communication and negotiation skills.
• Good knowledge of collection and receivables processes.
• Strong follow-up and problem-solving abilities.
• Good command of Microsoft Excel and MS Office.
• Ability to work under pressure and meet collection targets.
• Good English communication skills; Arabic is an advantage.