Senior Manager - Enterprise System

Hiring for Senior Manager - Enterprise System

Key Responsibilities

1. D365 Implementation — End-to-End Ownership

• Lead the full SAP-to-D365 F&SCM migration at HSE from pre-implementation through go-live and stabilization
• Own the implementation partner selection process: define evaluation criteria, run the RFP, assess technical and commercial bids, and make the recommendation to the CIO
• Conduct a rigorous current-state documentation exercise with HSE business users before the implementation partner begins discovery — the vendor will describe the system as configured; you must capture how it is actually used
• Define functional scope, data migration strategy, integration architecture with JCC (Epicor), and cutover plan
• Maintain accountability for delivery timelines, budget, and quality — the implementation partner is a vendor you manage, not a safety net you lean on
• Ensure ZATCA Phase 2 e-invoicing compliance is embedded in the D365 design from day one, not retrofitted
• Hire and develop the D365 team beneath you: Technical Consultant, Administrator, End User Support, and D365 Functional Analyst (internal transition)

2. Business Stakeholder Management

• Establish direct working relationships with HSE CEO, CFO, and operations leadership — independently, not through the CIO
• Translate system constraints, implementation risks, and timeline realities into business language that executives can act on
• Manage expectations across the implementation lifecycle — including delivering uncomfortable news about scope, timeline, or complexity without losing the relationship
• Drive organizational readiness and change adoption across HSE's business functions
• Chair the HSE-side implementation steering cadence with business leadership

3. Enterprise Systems Architecture & Governance

• Define the long-term enterprise systems roadmap for HSE in alignment with the cross-entity architecture led by the Enterprise Systems Architect (JCC)
• Establish D365 governance: change management, access controls, release management, and configuration documentation standards
• Own the intercompany integration specification between HSE (D365) and JCC (Epicor) — a critical dependency given JCC is HSE's primary supplier
• Ensure master data quality and governance frameworks are embedded from implementation start, not bolted on post-go-live

4. Team Leadership & Development

• Lead, develop, and performance-manage the HSE Enterprise Systems team
• Build a team culture of accountability, continuous improvement, and business partnership — not a support desk culture
• Collaborate with the Process Excellence function (cross-entity functional consultants) to ensure D365 process design reflects actual business operations
• Act as a peer to the Enterprise Systems Architect (JCC side) and to the Sr. Manager Digital Transformation & Infrastructure — this is a collaborative leadership model, not a siloed one

5. Strategic Contribution

• Contribute to IT governance body (IT Steering Committee) — representing the enterprise systems function across both entities
• Identify and advocate for AI, automation, and analytics opportunities within HSE's operational scope
• Actively participate in cross-entity technology decisions — including shared platform evaluations, vendor negotiations, and architecture reviews
• Develop the strategic muscle and executive presence required to step into the CIO role — this is an explicit expectation, not a bonus

Requirements

Non-Negotiable

• Minimum one full D365 Finance & Supply Chain Management go-live as implementation lead or functional lead — not team member, not observer
• Proven track record managing external implementation partners as accountable vendors — with evidence of pushing back, escalating, and protecting the client organization's interests
• Direct experience presenting to and managing C-level stakeholders (CEO / CFO) — independently, not through a line manager
• Strong command of D365 Finance module: GL, AR/AP, fixed assets, financial reporting
• Solid working knowledge of D365 SCM: procurement, inventory management, warehouse management
• Understanding of ZATCA / VAT compliance requirements in KSA — or demonstrable track record of implementing tax compliance within ERP systems in a GCC jurisdiction
• 10+ years in enterprise systems, with at least 5 years in a leadership or senior delivery role

Strongly Preferred

• SAP experience (Finance, MM, or SD modules) — critical for managing the transition, knowledge transfer, and gap analysis between SAP and D365
• Experience in trading, distribution, or supply chain-intensive industries
• Microsoft Dynamics certifications: MB-300, MB-310 (Finance), MB-330 (SCM)
• Arabic language — working proficiency or better
• Prior GCC / KSA experience — understanding of regulatory environment, business culture, and vendor landscape
• Exposure to Power BI or analytics platforms — given the broader IT mandate and CIO trajectory

Leadership Profile

• Executive presence: can hold a room with a CFO and CEO and deliver bad news without losing the relationship
• Vendor discipline: treats the implementation partner as an accountable contractor, not an authority — reviews, challenges, and approves technical designs before they are locked in
• Business translator: converts system constraints into business-language decisions — not the other way around
• Builder mentality: comfortable arriving to a blank page, creating structure where none exists, and driving forward without a playbook
• Strategic thinker with operational credibility — the CIO path requires both.

Working Environment

• Location: Jeddah, Saudi Arabia — on-site presence required
• Reporting: Direct line to CIO. Peer relationships with Enterprise Systems Architect (JCC) and Sr. Manager Digital Transformation & Infrastructure
• Language: English is the working language of the IT function; Arabic is an advantage in business stakeholder interactions
• Infrastructure context: On-premise dominant + GCP + Google Workspace; Zoho CRM active at HSE; MenaItech for HR/payroll
• Cross-entity touchpoints: Regular collaboration with JCC enterprise systems team on integration, master data, and architecture decisions

Work Location: In person