Field Service Engineer

The Field Service Engineer provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning

Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of Veolia’s products

Provide on-site interpretation of data and technical instruction 

Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures and trends.

Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions

Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports

Review reported malfunctions and identify / analyze any undesirable trends

Make recommendations on findings

Review effectiveness of maintenance actions in order to identify training needs

Be one of the focal points for assigned account for all matters concerning Veolia products and services and total support, ensuring that both customer and Veolia objectives are met 

Developing and maintaining a customer preference relationship toward Veolia

Execute value generating plans and coordinate both internally and externally with the customer

Outlining, presenting and selling the value of Veolia products and services that can benefit customer needs 

Ensure that all the KPIs set by customer are met

Ensure customer satisfaction by providing high service standards.

Diploma or Degree in chemical, environmental engineering. Chemistry or equivalent knowledge and experience are welcome.

Those with experience in water treatment & field service in chemical industry, will be an added advantage.

Able to work well and excel in a team. Demonstrates leadership qualities. 

Strong communication skills (both written and verbal) 

Willing to work on site in a Refinery

Possess valid class 3 driving license.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.