Customer Support Specialist (all genders)

About Us STARK is a new kind of defence technology company revolutionizing the way autonomous systems are deployed across multiple domains. We design, develop and manufacture high performance unmanned systems that are software-defined, mass-scalable, and cost effective. This provides our operators with a decisive edge in highly contested environments.

We’re focused on delivering deployable, high-performance systems—not future promises. In a time of rising threats, STARK is bolstering the technological edge of NATO Allies and their Partners to deter aggression and defend Europe—today.

About the team You will join the Customer Operations Team, serving as the vital link between customers, the Sales department, and Logistics to ensure smooth operational workflows and deliver top-tier customer service.

Your mission Drive seamless end-to-end order processing—from entering order data into the ERP system to final product delivery—while ensuring high customer satisfaction and maintaining precise logistics standards.

Responsibilities

Sales Order Creation & Validation: Independently enter, review, and process incoming customer orders in the ERP system.

Order Fulfillment Monitoring: Oversee the entire order lifecycle within the ERP system in close coordination with warehouse and logistics teams.

Customer Service & Communication: Proactively support domestic and international clients regarding delivery schedules, order modifications, and commercial inquiries.

Claims & Credit Note Management: Handle customer complaints, coordinate issue resolution with cross-functional teams, and issue credit notes.

Trade Terms & Logistics Compliance: Apply appropriate Incoterms and ensure adherence to contractual delivery conditions throughout execution.

Qualifications

Education: Completed commercial training or apprenticeship (e.g., in industrial trade, wholesale, or foreign trade) or an equivalent qualification.

Experience: 2+ years of relevant experience in internal sales, order management, or customer service.

Technical & Domain Expertise: Practical experience with ERP systems (e.g., SAP SD, Microsoft Dynamics) and a solid understanding of Incoterms.

Key Competencies: Strong communication skills, a service-oriented mindset, reliability, and the ability to work independently.

Languages: Business fluency in German and English (both written and spoken) to support national and international clients.