Oracle EBS / Fusion Cloud HCM Functional Consultant

Experience: 12-15 years  |  Location: Onsite, Middle East  |  Engagement: Managed Services / AMS 

Senior functional consultant for a steady-state AMS engagement covering Oracle Fusion Cloud HCM and Oracle EBS HRMS for an enterprise Middle East client. The role combines a prioritized support queue with configuration, enhancement, and solution work alongside business stakeholders. 

Key requirements

• 12-15 years of relevant experience in Oracle EBS HRMS and Oracle Fusion Cloud HCM, having started on EBS HRMS and subsequently transitioned to Fusion Cloud HCM.
• Strong functional expertise, evidenced at project level, in:
• Global HR
• Oracle Recruiting Cloud (ORC)
• Payroll
• Talent Management
• Absence Management
• Proven experience in both implementation and support projects.
• Must have experience working on Middle East region projects.
• In-depth functional knowledge of both Oracle EBS HRMS and Oracle Fusion HCM modules.
• Experienced in Solution Workshops, System Configuration, and OUM documentation and project deliverables.
• Excellent communication and stakeholder management skills in English.

Managed services delivery requirements (mandatory)

• Current or recent delivery in a Managed Services (AMS) engagement, in a lead role, covering both Oracle EBS and Oracle Fusion.
• Steady-state AMS support experience under contracted SLAs. Post-go-live hypercare or warranty support alone does not qualify.
• Experience working in an onsite-offshore delivery model, including leading a team.
• Involvement in support transition, handover, and knowledge transfer (taking over an application from, or handing it over to, another team or vendor), including runbook and known-error documentation.
• Daily use of a ticketing / ITSM tool (e.g., ServiceNow, BMC Remedy, Jira Service Management) with priority-based ticket resolution against SLA targets.
• Ownership of Incident and Problem Management, including root-cause analysis of recurring issues.
• Direct coordination with end users through ticket investigation, testing, and closure.
• Experience raising and driving Oracle Service Requests (SRs) on My Oracle Support through to resolution, including severity management and escalation.
• Good working knowledge of ITIL-aligned support processes.

Working knowledge expected

• Payroll depth beyond element setup: fast formulas, retroactive pay, balance adjustments, payroll flows, and parallel-run reconciliation.
• Middle East payroll practice: WPS (UAE Wage Protection System), end-of-service / gratuity (EOSB) calculation, GCC legislative requirements (e.g., GOSI where KSA is in scope), and labor-law basics such as leave types and Ramadan working hours.
• Hands-on data and configuration tooling: HCM Data Loader (HDL) / HSDL, HCM Extracts, OTBI basics, BPM approval configuration, and data-role security.
• Oracle Fusion quarterly release cycle: impact assessment and regression testing of quarterly updates as part of AMS routine.
• Awareness of the Redwood UX transition and its impact on configured pages, personalizations, and quarterly regression testing.

Preferred

• Additional HCM modules such as Learning and Time & Labor.
• Client-facing consulting background with experience managing customer expectations.

When applying, your CV must explicitly cover

• Name the ticketing / ITSM tool(s) you used and describe your role in the queue (priorities handled, SLA targets).
• Describe at least one support transition, handover, or KT you took part in, and your role in it.
• State your Oracle SR experience explicitly.
• Evidence every module you claim with a named project or engagement. Module names listed without project detail will not be considered.
• For Middle East experience, name the countries and, where relevant, the legislations you configured for.