Front Office Supervisor

We are seeking an experienced and professional Front Office Supervisor to oversee the daily operations of the hotel Front Office department. The ideal candidate should have strong leadership, communication, and guest service skills to ensure a smooth and exceptional guest experience.

Job Responsibilities:

• * Supervise and coordinate daily Front Office operations.
• * Ensure smooth and efficient guest check-in and check-out procedures.
• * Handle guest inquiries, requests, complaints, and concerns professionally.
• * Lead, guide, and support the Front Office team.
• * Ensure excellent customer service and guest satisfaction at all times.
• * Coordinate with Housekeeping, Reservations, and other departments to meet guest requirements.
• * Monitor staff performance and ensure compliance with hotel policies and procedures.
• * Prepare shift reports and ensure proper handover between shifts.
• * Assist in training and developing Front Office team members.
• * Ensure accurate handling of reservations, payments, and guest records.

Requirements:

• Minimum 5 years of total experience in the hotel industry.
• Minimum 2 years of experience in a similar Front Office Supervisor role in the UAE hotel industry.
• Candidates must be currently available in the UAE.
• Strong knowledge of Front Office operations and hotel reservation systems.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Ability to handle guest complaints and resolve issues professionally.
• Flexible to work shifts, weekends, and public holidays.

Benefits:

• Food provided
• Accommodation provided
• Transportation provided
• Visa provided
• Medical insurance provided

Pay: AED2,500.00 - AED3,000.00 per month

Work Location: In person