Customer Service & Operations Coordinator

Customer Service & Operations Coordinator

(Temporary to Permanent Opportunity)

Location: Dubai Silicon Oasis, Dubai, UAE
Start Date: 14 September 2026
Company: Digital Homes Electromechanical Services LLC

About Us

Digital Homes is a leading provider of smart home automation, HVAC, ELV, security, and annual maintenance services across Dubai and the UAE.

We are looking for a Customer Service & Operations Coordinator to support our growing maintenance and technical services business.

This role is responsible for coordinating technicians, managing customer service requests, scheduling maintenance visits, following up on quotations and repair recommendations, and ensuring all customer requests are handled proactively and professionally.

The successful candidate will not simply relay messages between customers and technicians. They will be expected to understand the nature of maintenance contracts, service call-outs, technician recommendations, and follow-up requirements to ensure an exceptional customer experience.

Key Responsibilities:

Sales Administration

• Prepare quotations, proposals, and AMC renewal offers.
• Follow up with customers on submitted quotations.
• Coordinate with sales engineers and technical teams.
• Maintain accurate records in CRM and business systems.
• Assist with customer onboarding and project documentation.

AMC Coordination

• Track AMC contract renewals and expiry dates.
• Contact customers regarding contract renewals.
• Coordinate maintenance visits and service schedules.
• Ensure AMC records are accurate and up to date.
• Support the rollout and growth of Digital Homes' AMC services.

Customer Service

• Respond to customer inquiries via phone, email, and WhatsApp.
• Coordinate service requests with operations teams.
• Maintain high customer satisfaction standards.
• Escalate urgent service issues when necessary.

Administrative Support

• Prepare reports and sales activity summaries.
• Maintain client databases and contact records.
• Support marketing campaigns and customer communications.

Requirements

• Minimum 2 years experience in a sales coordination, customer service, or administration role.
• Excellent communication skills in English.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience with CRM systems is an advantage.
• Experience in maintenance services, HVAC, technical services, facilities management, or construction-related industries is preferred.
• Ability to work independently and manage multiple priorities.

Preferred Qualities

• Friendly and professional customer-facing attitude.
• Strong attention to detail.
• Problem-solving mindset.
• Commercial awareness and ability to identify sales opportunities.
• Interest in building a long-term career with a growing company.

What We Offer

• Opportunity to join a growing and dynamic company.
• Structured handover and training period.
• Exposure to smart home, HVAC, and maintenance industries.
• Potential for a permanent role based on performance and business growth.
• Career development opportunities as the AMC division expands.

Job Type

• Full-time
• Temporary with potential for permanent employment

Salary

AED 3,500-AED 4,000 per month (depending on experience)

Pay: AED3,500.00 - AED4,000.00 per month

Application Question(s):

• Have you previously worked for a maintenance, facilities management, technical services, HVAC, MEP, or property management company?
• Explain what an Annual Maintenance Contract (AMC) is and why customers purchase one.
• A technician completes a maintenance visit and reports that an AC capacitor needs replacement. What would you do next?
• Have you coordinated field technicians before?
• How many technicians were you responsible for coordinating?
• A customer calls because their AC is not cooling and they are upset. What would your first actions be?
• How do you keep track of outstanding quotations, pending customer approvals, and overdue follow-ups?
• What software have you used for service management?
• Describe a situation where you proactively followed up on a task without being instructed.

Experience:

• Service Coordinator: 2 years (Required)

Work Location: In person