Enterprise Sales & Business Development Manager - DACH Market

About the Job

We are an award-winning Speech Analytics technology provider and are expanding! Our international team is looking for an Enterprise Sales & Business Development Manager  to drive growth in the German market, owning the full customer lifecycle, from acquisition to long-term success. This role combines new business development with post-sales account management , requiring both commercial strength and a solid understanding of Speech Analytics and CX solutions.

Location

We are looking for a candidate based in Germany to enable regular face-to-face meetings with customers and partners. With team members across Belgium, the Netherlands, Spain, Hungary, Mexico, India and Italy, we operate as a remote-first international team.

Knowledge Areas

• Contact Center operations, Customer Experience (CX), innovation
• Interaction Analytics, Voice of the Customer, and QA/CX platforms
• B2B SaaS sales cycles and consultative solution selling
• Customer success, onboarding, and account growth strategies

Requirements

• 3- 10 years of experience in the contact center, CX, or related technology industry
• Full professional proficiency in German and fluent in English (written and spoken)
• Strong familiarity with Speech Analytics or contact center technologies
• Proven experience in B2B solution selling, ideally in SaaS
• Ability to understand, demo, and support an extensive software solution
• Excellent communication, negotiation, and presentation skills
• Strong analytical mindset with the ability to translate customer needs into solutions
• Comfortable working in a remote, fast-paced, international environment
• Willingness to travel within Germany and occasionally abroad
• University degree

Responsibilities

Sales & Market Development

• Execute the go-to-market strategy for the German (DACH) market, aligned with company objectives
• Identify, develop, and close new business opportunities
• Build and manage a strong sales pipeline
• Represent the company in customer meetings, events, and industry forums
• Collaborate with marketing and pre-sales teams to adapt messaging, demos, and proposals for the French market

Customer Success & Account Management

• Take ownership of customer accounts after deal closure, ensuring a smooth handover and onboarding
• Act as the main point of contact for customers, building long-term, trusted relationships
• Support customers in understanding and using the platform effectively, in close collaboration with technical and support teams
• Identify upsell and expansion opportunities within existing accounts
• Ensure high levels of customer satisfaction, retention, and value realization
• Consistently develop new opportunities rather than relying primarily on inbound leads.