Amazon Operations Coordinator (m/w/d)

Where passion meets premium – join our team!

Location: KIRCHHEIM UNTER TECK, GERMANY

Employment Type: FULL TIME, ONSITE

About Le Creuset At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

The Recipe for Success: Role Summary

A premium brand image. Excellent customer service. Working alongside the Senior Account Manager, you’ll ensure that Le Creuset captivates customers online as a premium lifestyle brand – upholding the highest standards in operations, customer care and service.

Ingredients: Key Responsibilities

• Order Processing

• Editing and loading data received via Electronic Data Interchange (EDI)
• Consolidate and key orders were required
• Coordination tasks with logistic department

• Query and Credit Management

• Ensure all credits received are processed accurately and on time
• Liaise with local Warehouse and Customer Services teams to investigate and resolve any order queries e.g., shortages, damages in transit
• Liaise with finance teams in DE and UK and the Senior Account Manager to resolve any accounting errors

• Reporting - To prepare and distribute weekly report pack to include:

• Reviewing performance for traffic statistic and sales
• Availability and performance reports

• Build, maintain and improve the Visual Merchandising of the Le Creuset range
• Identify gaps, review, and recommend improvements in range, Visual Merchandising, advertising strategy and tools / technology to improve efficiency and results
• Assist the Operations and Account Manager to contribute solutions which drive efficiency and process improvements

The Perfect Blend What We’re Looking For

• Minimum 2 years' experience in a similar e-commerce role or relevant commercial qualification
• Knowledge of accounting and finance processes
• Strong digital awareness, including user-centric design and branding principles
• Understanding of European consumer requirements and market considerations
• Experience working with ERP systems
• Proficient in Microsoft Office, particularly Excel
• Knowledge of ordering and procurement processes preferred
• Experience with e-commerce platforms (e.g., Vendor Central) highly desirable
• Strong attention to detail, sense of urgency, and follow-through
• Business-level German and English; additional European languages are an advantage

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork. Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

• A good work-life balance with 30 days’ holiday
• Flexible working hours (flexitime with digital time recording)
• Staff discount on our top-quality products
• JobRad bike leasing for eco-friendly travel
• Generous travel allowance (JobTicket)
• Nursery allowance
• Corporate benefits

Diversity and Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential. Imprint

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