Operations Manager - Markets/Retail

Job Purpose

The Operations Manager is responsible for overseeing the day-to-day operations of retail branches and markets, ensuring operational efficiency, high customer service standards, compliance with company policies, and achievement of sales and operational targets.

Key Responsibilities

• Oversee daily operations across retail branches and markets.
• Monitor branch performance and ensure achievement of sales and operational targets.
• Develop and implement operational plans and improvement initiatives.
• Manage staffing, scheduling, and workforce productivity.
• Ensure compliance with company policies, procedures, and operational standards.
• Monitor customer service quality and resolve customer complaints.
• Track and analyze operational KPIs and prepare regular performance reports.
• Monitor inventory levels, stock accuracy, waste, and operational losses.
• Coordinate with Sales, HR, Finance, Procurement, and other departments.
• Identify operational challenges and implement effective solutions.
• Conduct regular branch visits and ensure operational compliance.
• Ensure health, safety, cleanliness, and quality standards are maintained.
• Lead, coach, and develop employees to improve performance.
• Implement initiatives to increase sales and enhance customer experience.
• Monitor operating expenses and identify opportunities to improve cost efficiency.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Operations Management, Retail Management, or a related field.
• 5–8 years of experience in operations or retail management.
• Proven experience managing retail branches or multi-site operations.
• Strong knowledge of operational performance and KPI management.
• Strong leadership and people-management skills.
• Proficiency in Microsoft Office and preferably ERP/POS systems.
• Good command of both English and Arabic.

Key Competencies

• Leadership & Team Management
• Operations Management
• Strategic Planning
• Problem Solving & Decision Making
• KPI & Performance Management
• Customer Service
• Communication & Negotiation
• Financial & Cost Management
• Ability to Work Under Pressure

Job Type: Full-time

Pay: ﷼20,000.00 - ﷼30,000.00 per month

Work Location: In person