Customer Experience Specialist, Longbridge Cafe（SG）

Job Description About Longbridge Cafe Longbridge Café is Asia’s pioneering "Investing + Lifestyle" flagship store, redefining traditional investment experience .Through specialty coffee, community events, and financial talks, it seamlessly integrates investing into everyday life for a new generation of modern investors.

About Role As a Customer Experience Specialist (Space Operations), you are the heartbeat and the "Ambassador of First Impressions" at the Longbridge Cafe flagship store. Moving away from traditional front-desk or retail roles, you will seamlessly blend premium hospitality with fintech brand advocacy. Your mission is to curate an impeccable, welcoming, and high-energy environment. You will manage day-to-day space operations, orchestrate community events, and engage with visitors—acting as the vital bridge that connects lifestyle cafe culture with Longbridge’s innovative financial ecosystem

Key Responsibilities Job requirements

About Role As a Customer Experience Specialist (Space Operations), you are the heartbeat and the "Ambassador of First Impressions" at the Longbridge Cafe flagship store. Moving away from traditional front-desk or retail roles, you will seamlessly blend premium hospitality with fintech brand advocacy. Your mission is to curate an impeccable, welcoming, and high-energy environment. You will manage day-to-day space operations, orchestrate community events, and engage with visitors—acting as the vital bridge that connects lifestyle cafe culture with Longbridge’s innovative financial ecosystem.

Key Responsibilities Premium Guest Relations & First Impressions

• The Perfect Welcome: Provide an enthusiastic, professional, and world-class welcome to every guest entering the space, setting a premium tone for their visit.
• Navigation & Concierge: Act as a walking knowledge base regarding the cafe’s premium coffee offerings, spatial amenities, upcoming community events, and ecosystem of financial services.
• Proactive Engagement: Build instant rapport with visitors, intuitively identifying their needs and seamlessly guiding them to the right resources or in-house Financial Advisors.

Operational Excellence & Space Management

• Daily Operations: Own the day-to-day operations of the space, including opening/closing procedures, operational checklists, and immediate troubleshooting of on-site issues.
• Aesthetic & Maintenance: Uphold flawless visual merchandising and premium brand standards. Ensure all floors, seating areas, and facilities remain pristine, organized, and inviting throughout the day.
• Resource Optimization: Oversee space bookings, meeting room schedules, and the flawless coordination of shared amenities.

Community Cultivation & Brand Advocacy

• Storytelling: Passionately articulate the Longbridge brand culture, product advantages, and the unique lifestyle-meets-finance design philosophy of the Cafe.
• Event Execution: Plan, coordinate, and execute in-store community events, product launches, and interactive financial literacy workshops to drive user foot traffic and platform engagement.
• Feedback Loop: Proactively gather qualitative customer feedback and insights, synthesizing data to help management continuously optimize the guest experience.

Cross-Functional Synergy

• One-Team Ecosystem: Collaborate daily with the Store Manager, Baristas, and Financial Advisors to ensure a frictionless operational loop and a unified brand voice.
• Knowledge Sharing: Assist in onboarding and training new team members, ensuring store procedures and premium service standards are mastered quickly.
• Creative Contribution: Participate in brainstorming sessions to elevate customer service, boost store performance, and innovate the retail experience.

Requirements

• Industry Experience: 1+ years of experience in premium customer service, luxury retail, hospitality (F&B/Hotels), co-working spaces, or front-of-house banking.
• Lifestyle Concepts: Experience working within multi-functional, experiential "lifestyle" concepts or high-end cafes is a significant plus.
• Adaptability: Proven track record of staying composed, flexible, and highly organized in a fast-paced, multi-tasking retail or hospitality environment.
• Interpersonal Brilliance: Exceptional communication skills with a genuinely warm, positive, and service-oriented personality.
• Problem-Solving Agility: Strong situational awareness and the ability to handle unexpected operational challenges or customer conflicts with grace and professionalism.
• Tech-Savvy: Proficient with basic office software, mobile devices, and POS/booking systems.
• Education: Associate degree or equivalent; Bachelor’s degree is preferred.