Production Support Analyst

Experience

: 3-9 Years

Role

: Production Support Analyst

Key Skills:

Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400

Experienced with ALDON and IBM RDi change management tools

Experienced with BMC Control-M, Splunk and BMC Helix

Responsibilities:

Perform root cause analysis on application defects and provide solution for remediation.

Prioritize defects and plan for production release based on defect criticality

Perform code development, support end-to-end testing in SIT, UAT and deployment to Production environments during green-zone.

Proactively looking at areas of improvement to improve system resiliency and performance to scale to volumes

Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments.

Communicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries.

Assist production level 2 support with incident investigations, root cause analysis and feasibility of recovery approach as and when required. This includes after office hours or weekend support on a need basis.

Comply to established SDM guidelines, processes, and IT policies.

Share production defect support learning outcomes with internal teams to improve quality and minimize future defects of application delivery

Ensure application documentation is properly updated for each production release

Requirements:

Education

:

• Bachelors’ Degree in Computer Science or related field.

3 or more years’ of production support experience across multiple technologies / platform

Essential

:

Strong troubleshooting, analytical and problem-solving skills

Strong written, oral communication skills and able to manage stakeholders / user / vendor

Ability to easily adopt to any technology / environment

Able to work independently with minimal supervision

Preferably with knowledge in payments domain such as remittances (MT/MX/ISO20022 SWIFT message formats), cross-border payments and overseas local payments such as CNAPS, RENTAS, RTGS, Bahtnet, CITAD and BI-RTGS.

Knowledge in ITIL areas of incident and problem management.

Saksoft Limited is a leading Digital Transformation Solution Partner for clients across the globe. The ensuing pandemic has accelerated maturing of the digital revolution, making it imperative for companies to invest in automation, technology-led cost moderation and digitalisation-induced improvement in organisational productivity. At Saksoft, we bring into play a business model that has transformed in line with customer needs. Our

‘Inch Wide Mile Deep’

positioning has helped create mission critical, vertical relevant solutions.

Our solutions are predominantly focussed on

Fintech

,

Logistics & Transportation

,

Retail/E-commerce

,

Health care

and

Telecom

account for over 70% of our revenues. Our competence and track record have made us the trusted partner to Public Sector companies in Singapore and United Kingdom.Customers today, are no longer looking for the best in the world. They want the best in the street. With our

String of Pearls

strategy, Saksoft is a group made up of organisations that are specialists in specific verticals, region and uniqueness. These qualities have helped our clients select us a partner of choice for their

digital transformation

journey, for over 2 decades

With our spread of technology solutions ranging from Intelligent Automation, Legacy Modernisation, and Managed Infrastructure support,

Advanced Analytics

and Quality Assurance, Saksoft is a well placed to address and resolve almost every technology challenge that a client faces.

Saksoft is a public listed in India on NSE and BSE under the permitted trading category.

To know more about Saksoft, feel free to write to us on

info@saksoft.com