SALES MANAGER

Job descriptions:

• Oversee the day-to-day operations of the nail salon to ensure smooth and efficient business activities.
• Maintain high standards of manicure and pedicure services across all service teams.
• Monitor service quality, hygiene practices, and compliance with health and safety regulations.
• Manage salon schedules, staffing requirements, and operational workflows.
• Ensure salon facilities, equipment, and tools are properly maintained and sanitized.
• Lead, supervise, and mentor nail technicians and customer service personnel.
• Conduct performance evaluations and provide coaching to improve service quality and productivity.
• Support recruitment, onboarding, and training of salon employees.
• Foster a positive, professional, and customer-focused work culture.
• Deliver exceptional customer service and ensure high levels of client satisfaction.
• Handle customer inquiries, concerns, and complaints professionally and effectively.
• Develop strategies to enhance customer retention and loyalty.
• Build strong relationships with VIP and returning clients.
• Monitor salon revenue, profitability, and operational expenses.
• Achieve sales and business performance targets established by management.
• Identify opportunities to increase revenue through service enhancements and customer engagement initiatives.
• Prepare operational reports and provide recommendations for business improvement.
• Ensure consistent implementation of salon service standards and procedures.
• Stay informed of industry developments, trends, and innovations in nail care services.
• Continuously improve service offerings and customer experience initiatives

Job requirements:

• Minimum Associate Degree (Diploma) in any field.
• Minimum 5–8 years of professional experience in manicure and pedicure services, with proven experience in a supervisory or managerial capacity.
• Demonstrated expertise in professional nail care services, including advanced manicure and pedicure techniques.
• Strong track record of delivering outstanding customer service and managing client relationships.
• Experience leading and developing salon or beauty service teams.
• Proven ability to manage salon operations, staff performance, and business objectives.
• Strong problem-solving and decision-making abilities.
• Excellent verbal and written communication skills.
• Strong understanding of hygiene, sanitation, and service quality standards within the beauty industry.
• Ability to work in a fast-paced customer service environment.

Skills required:

Team leadership and staff supervision

Performance management and employee development

Operational planning and execution

Business performance monitoring

Beauty service quality assurance

Customer Service Skills

Budget awareness and cost control

Operational reporting and analysis

Business development and customer engagement initiatives

High level of accountability and integrity

Positive attitude and proactive approach

Ability to motivate and inspire team members

Corene nail spa specialise in nail , eyelash , hair , eyebrow emboridery. Corene Ching has been in the beauty market for more than 15 years.

We have 4 outlets in lucky plaza, #01-52 , #06-10, #06-11 and #06-13.