Senior Supervisor- Service Providers

Job Description Job Purpose Perform hands-on supervision of service provider centers by executing inspections, monitoring

compliance, managing grievances, and supporting operational requirements to ensure service quality,

safety, and adherence to licensing standards and procedures.

Roles And Responsibilities Strategy

• Develop health, safety, and environment plans for employees, service providers, and

customers.

• Develop standards for evaluating service provider performance.

Operations

• Monitor centers through control cameras in the Smart Supervision Center.
• Follow up with service providers to meet requirements for opening and operating licensing

centers.

• Prepare and follow up on implementation of agreements with service providers in

coordination with internal authorities.

• Conduct field visits to identify improvement opportunities and recommend corrective actions.
• Ensure implementation of approved policies, circulars, and procedures by service providers

and act on violations.

• Coordinate approval of marketing and awareness campaigns for service provider centers.
• Analyze and evaluate service provider performance and submit periodic reports.
• Receive and follow up grievances from service providers and submit complete cases to the

Unified Grievance Committee.

• Manage activities related to service provider bidding for establishing new centers with

concerned departments.

• Strictly adhere to RTA Information Security policies and report incidents immediately.

Product / Process Improvement

• Recommend service improvements based on field observations and performance analysis.
• Contribute to developing standards that enhance service quality and operational compliance.

Physical Working Conditions

• Role requires regular field inspections and work at service provider centers and the Smart

Supervision Center.

Qualifications Job Qualifications & Requirements

• Bachelor's in Business Administration, Public Administration, Operations Management
• At least 5 years of experience
• Preferred: Certification such as Quality Management certification

Job Category Inspection

Advertiser Roads and Transport Authority

Department Vehicles Licensing

Required Nationality UAE Only

Monthly Salary Unspecified

Schedule-Time Full time

Job Posting 29/08/2026

Unposting Date 29/09/2026