Visa Consultant

Senior Visa Consultant – Dubai

Location: Dubai, UAE

Employment Type: Full-time

Role Summary

WVG Group is hiring an experienced Senior Visa Consultant for its Dubai office.

The successful candidate will assess client profiles, manage visa applications, review supporting documents, and provide accurate and professional guidance throughout the application process.

This position plays an important role within the organization by connecting clients, sales, and operations teams while ensuring that every application meets WVG Group’s standards for quality, accuracy, compliance, and customer service.

Qualified candidates are strongly encouraged to apply.

What Success Looks Like

Success in this position means:

Preparing accurate, complete, and well-organized visa applications.

Delivering clear, professional, and responsible advice to clients.

Meeting document-review, follow-up, and submission deadlines.

Maintaining a high level of client satisfaction.

Reducing errors, missing documents, and avoidable delays.

Managing complex cases and previous visa refusals effectively.

Supporting junior consultants and contributing to team development.

Maintaining accurate and updated client records in the CRM.

Protecting client confidentiality and the reputation of WVG Group.

Responsibilities

Assess clients’ travel history, employment, finances, family circumstances, and travel objectives.

Recommend suitable visa options based on each client’s profile.

Manage applications for Schengen countries, the UK, Canada, the USA, Australia, and other destinations.

Prepare personalized document checklists for clients.

Complete and review visa application forms.

Prepare professional cover letters, travel itineraries, and supporting statements.

Review bank statements, employment documents, invitations, hotel bookings, insurance policies, and travel arrangements.

Identify missing documents, inconsistencies, weaknesses, and potential application risks.

Conduct final quality checks before applications are submitted.

Explain visa procedures, document requirements, fees, timelines, and potential risks clearly.

Follow up with clients regarding outstanding documents and important deadlines.

Manage complex applications, previous refusals, appeals, and reapplications.

Maintain complete and accurate case notes in the company’s CRM.

Monitor changes in embassy, consulate, and immigration requirements.

Coordinate with the sales, operations, customer-service, and management teams.

Support and train junior visa consultants.

Escalate suspected fraudulent documents, compliance concerns, and serious client complaints.

Protect confidential client and company information.

Avoid guaranteeing visa approval, embassy appointments, or processing times.

Qualifications

Bachelor’s degree in Tourism, Business Administration, Law, International Relations, or a related field.

At least 3 years of relevant experience as a visa consultant or in a similar position.

Strong knowledge of Schengen, UK, Canada, USA, and other major visa processes.

Experience managing complex applications and previous visa refusals.

Excellent spoken and written English is essential.

Strong Arabic communication skills.

Excellent customer-service and interpersonal skills.

Strong document-review and analytical abilities.

Excellent attention to detail.

Ability to prepare professional letters and supporting documents.

Ability to manage multiple applications and deadlines simultaneously.

Good knowledge of CRM systems and Microsoft Office.

Leadership, coaching, or team-supervision experience is preferred.

Previous UAE or Gulf-market experience is an advantage.

High standards of integrity, confidentiality, professionalism, and responsibility.

Employment Package

Company-provided accommodation.

Company-provided transportation.

UAE employment residence visa.

Professional training and career-development opportunities.

Supportive and multicultural working environment.

How to Apply

Interested candidates should submit an updated CV in English and include the following:

Current location.

Visa status.

Notice period or earliest joining date.

Relevant visa-consultancy experience.

Languages spoken.

Current and expected salary.

WVG Group

Trust • Security • Responsibility