Global Customer Director (d/f/m) - CSI Energy Sector

TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS. TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS. At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

DHL’s Customer Solutions & Innovations (CSI) is a global dedicated organization which simplifies the DHL customer experience by providing a single customer interface and developing innovative industry-tailored solutions for DHL’s largest global customers. Come discover the unique, international spirit of DHL where your commitment is recognized and rewarded.

Global Customer Director (d/f/m) - DHL CSI Energy Sector

• CSI Sector / Function: Energy
• Contract Type: Permanent
• Employment Type: Full-time
• Work Mode: Hybrid
• Location: flexible within EU, the Middle East and the United States
• Recruiting Contact: CSI Recruiting Team recruiting.dpbh@dhl.com

We welcome applications from a diverse talent pool. Relocation support will be reviewed individually; however, due to business and immigration considerations, preference is generally given to candidates already residing and authorized to work in the respective region of the role. The Global Customer Director (d/f/m) plays a key role within DHL CSI’s Energy sector, supporting an industry that is undergoing significant transformation while continuing to evolve in a rapidly changing global environment. Building on DHL’s proven track record in the sector, the role strengthens strategic customer partnerships and delivers tailored, safe, compliant, reliable, and innovative logistics solutions that support customers across the energy value chain, including the growing renewable energy landscape.

The position is responsible for the global development of two accounts, building customer value through strong relationships and aligned strategies that further DHL’s existing partnerships and drive sustained profitable growth. Acting as a trusted partner to the customer and a key commercial leader within DHL, the role translates customer needs into long-term business opportunities, coordinates cross-divisional engagement, and helps deliver efficient, future-ready supply chain solutions.

What’s your role:

• Strategic Customer Engagement & Planning

• Lead strategic customer dialogues with global decision-makers to identify customers' business objectives, supply chain requirements & challenges
• Create future opportunities by translating customer needs & business trends into potential solutions
• Link senior DHL executives with account counterparts at board or senior management level

• Relationship & Opportunity Development

• Position yourself as a strategic resource in a way that senior customer management seeks advice on high-impact topics
• Proactively identify opportunities and develop recommendations on a global & regional level based on financial attractiveness, risk and fit of customer requirements with DHL capabilities
• Manage the renewal agenda in a proactive manner at a global and regional level

• Preparing, Winning & Implementing the Deal

• Create and present high complexity solutions to customer demonstrating clear business & solution fit
• Ensure common understanding of service expectations & solutions both with the customer, DHL countries/regions & within CSI
• Challenge solution delivery team to ensure customer inputs & requirements are translated into DHL offer

• Service Management & Account Maintenance

• Act as key contact for customer and channel the communication to account teams and DHL internal functions
• Support effective Customer Satisfaction Survey (CSS) process & drive follow-up activities to increase customer satisfaction year-on-year

• Strategic Thinking & Targeting

• Translate customer strategy into meaningful business opportunities of value for DHL divisions extended to board level independently, and ensure buy-in for the same
• Proactively identify best fit opportunities for DHL across regions/products/solution

• Selling & Influencing

• Develop & articulate business and solution fit that reflects customer’s requirements, sector & product knowledge
• Develop proposals that adhere to internal guidelines & commercial standards
• Prepare for commercial discussion by identifying customer’s buying criteria & developing strong pricing & negotiation strategies that incorporate knowledge of competitors’ position

• Developing Commercially Viable & Innovative Solutions

• Proactively offer x-divisional solutions that leverage all relevant products & capabilities of DHL divisions
• Engage customers through consulting studies & customer workshops to identify opportunities to offer innovative solutions, by leveraging a broad network of resources internal and external
• Understand key DHL & customer’s business drivers (e.g revenue, cost) & anticipate impact of business decisions & solutions based on the macro-economic environment

• Working Across the Business

• Coordinate divisional account team (e.g. monthly team calls) and ensure that necessary resources are available on a global scale
• Involve relevant CSI & divisional key stakeholders & secure buy-in & support for CDP, solution offering and implementation

What we’re Looking For:

• Industry Expertise: 10–12 years of experience in the logistics industry, service industry, Energy sector, or working directly with strategic customers, including extensive knowledge of logistics requirements within the Renewable Energy industry.
• Commercial Leadership Experience: 7–10 years of commercial management experience with a demonstrated ability to drive growth, manage strategic accounts, and deliver commercially successful customer outcomes.
• DHL & Global Business Experience: Minimum 5 years of experience working with one or more DHL divisions within a regional or global environment.
• Consultative Selling at Executive Level: At least 5 years of experience in consultative selling and influencing board-level stakeholders within international organizations.
• Solution Design & Operational Excellence: Experience in solution design, operations, performance management, and project management, with the ability to translate customer requirements into value-adding solutions.
• Analytical & Strategic Thinking: Excellent analytical and problem-solving skills combined with a structured work approach and strong commercial judgment.
• Communication & Executive Presence: Excellent presentation and facilitation skills with the ability to engage, influence, and lead discussions at board and senior management level.
• Leadership & Collaboration: Ability to lead and influence without formal authority, work independently and collaboratively, and manage virtual teams across global locations.
• International Mindset & Adaptability: International exposure and cultural sensitivity, willingness to undertake extensive international travel, and the ability to perform effectively in changing and uncertain environments.
• Education & Language Skills: University degree in Business, Logistics, or a related field; excellent business English communication and writing skills are required; business fluent Arabic language skills are beneficial

What’s in it for you:

• Lead Two of DHL’s Most Strategic Energy Accounts: Take ownership of the relationship and growth agenda for two globally significant customers within DHL’s Energy sector portfolio.
• Influence at Executive & Board Level: Build trusted relationships with senior decision-makers and engage directly with customer leadership, shaping strategic discussions and long-term partnership development.
• Drive Global Growth & Cross-Divisional Collaboration: Work across DHL’s regions and business units to identify opportunities, develop integrated solutions, and create tangible commercial impact on a global scale.
• Shape Innovative Logistics Solutions: Partner with customers and internal experts to design forward-looking, value-driven supply chain solutions that address complex business challenges.
• Be Part of THE Logistics Company for the World: Leverage DHL’s global reach, sector expertise, and collaborative culture while contributing to the success of some of the world’s most important energy customers.

Interested in this opportunity? Find out more about us on SmartConnect and learn how CSI is driving innovation in logistics and dive into DHL Specialized Industry Capabilities.

If you have any questions regarding the job, please feel free to reach out to recruiting.dpbh@dhl.com. Submit your application in English including your CV, cover letter, academic records, and your reference letters (if applicable).

Apply now! We are looking forward to your application!

As an equal opportunity employer, we welcome applications from everyone. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

We are looking forward to your application. CONNECTING PEOPLE. IMPROVING LIVES.