Senior Manager - Revenue Management

About WhiteCrow

We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house talent acquisition teams.

About our client

Since its inception in 2000, our client has emerged as a prominent and fast-growing retail group serving markets across the Middle East. The organization partners with world-class fashion and lifestyle brands, delivering globally inspired products and experiences to discerning consumers throughout the GCC. Guided by a vision to become a leading regional gateway for international retailers, the company has successfully built a broad portfolio across diverse consumer categories. Its collaborative approach with global brand partners, combined with extensive market expertise and a customer-first mindset, has enabled sustained growth and ongoing expansion across the region. Today, our client remains well-positioned to capitalize on emerging opportunities within the dynamic Middle Eastern retail market.

As a Senior Manager - Revenue Management, you will be responsible for...

• Developing pricing strategies and tactics to drive profitable visitation by implementing effective admissions pricing development strategy, including discounts, seasonal structure, package structure, promotions, and channel strategy
• Managing product offerings to optimize revenues and ensure proper implementation
• Providing the organization with in-depth analyses and actionable business insights to maximize profits through the application of forecasting, pricing optimization and demand management in order to achieve company financial goals.
• Recording and analyzing sales data to better understand guest/client behavior by identifying trends, patterns, and irregularities in consumer transactions.
• Conducting consumer research to generate insights and create tools that allow for visual analysis of data
• Preparing weekly and monthly reporting in regard to sales and booking data and leading business reviews with stakeholders
• Preparing the production of annual budget by providing insight into future sales volumes and revenues and identifying risks and opportunities
• Creating and maintaining business relationships with key stakeholders in Sales, Marketing, Distribution, Finance, IT, and Operations to identify opportunities to improve long-term company profits as well as execute the plans on a daily basis
• Conducting competitive research and industry benchmarking to provide background information for the Pricing strategy and Identify industry practices in Revenue Management
• Implementing processes and driving recommendations for Sales and Ticketing and identifying procedures for effective workflow
• Ensuring available technology is fully utilized and understood according to requirements.
• Creating and maintaining high standards of data quality through system maintenance and audits
• Assisting the Sales & Marketing Teams in defining marketing campaigns and sales actions, to ensure that the right people are reached at the right time, in the right place, with the right price
• Setting targets for selling and upselling to sales or reservation departments
• Identifying gaps and recommend opportunities at both park/assets and corporate level and engaging resources into activity planning to achieve revenue targets
• Ensuring relevance of pricing research and data used in price recommendations and providing feedback on pricing and packaging
• Ensuring relevant reporting is delivered in a timely manner to the right stakeholders
• Identifying tools and processes allowing for improved control and visualization and ensuring available technology is fully utilized and understood.

What you already have...

• Minimum of 5-7 years professional working experience in Hospitality, Tourism, Government, Theme Park industry or FMCG
• Team leadership, coaching, development, recruitment and alignment within Sales, Marketing and eCommerce teams
• Strategic commercial planning and execution
• Degree in Business Administration and/or Hospitality Management
• Experience with pricing strategy and forecasting is essential.