Software Engineer

Software Engineer of Dunkin’ Manager and support business applications, databases, integrations, cloud platforms, and IT systems across UAE and Kuwait. Responsible for troubleshooting, vendor coordination, team support, system monitoring, access management, reporting, and ensuring smooth operations of critical applications including ERP, ecommerce, loyalty, POS, and internal platforms.

3. KEY ACCOUNTABILITIES

1. Internal Applications Management
Manage and support internal business applications, including ordering systems, new feature requirements, stakeholder coordination, Dynamics 365 integrations, API troubleshooting, and application performance improvements using AI Assistant tools.

2. Database Management & Support
Handle database design, data corrections, stored procedures, SQL jobs, troubleshooting, and ensure data accuracy and reliability for business applications.

3. Reporting & Analytics Support
Manage EDSS and SSRS reporting solutions, including report creation, SQL queries, report scheduling, user access management, and troubleshooting reporting issues.

4. Ecommerce, Loyalty & Customer Platform Support
Provide L1 technical support for ecommerce, loyalty platforms, and customer-facing applications by analyzing platform issues, database logs, and integration errors while coordinating escalations when required.

5. Integration & API Management
Support and monitor integrations between business systems such as Dynamics 365, POS systems, payment gateways, and third-party platforms, ensuring smooth data flow and issue resolution.

6. Cloud & Infrastructure Management
Support AWS and Azure environments, including application access management, IAM configurations, monitoring, and troubleshooting cloud-related issues.

7. Website & Digital Platform Management
Manage website updates and enhancements through WordPress, including landing page development and support for digital platforms.

8. POS & Operational System Support
Provide technical support for POS systems, menu configurations, ecommerce menu updates, and coordinate with vendors for issue resolution.

9. Application Deployment & Repository Management
Monitor GitHub repositories, manage application releases, support mobile app deployments through app stores, and ensure proper version control practices.

10. Automation & System Monitoring
Monitor Power Automate workflows, Dynamics 365 API flows, scheduled processes, SMS services, and ensure timely troubleshooting of automation failures.

11. IT Operations & Administrative Support
Handle operational activities including finance invoice coordination, employee survey code generation, system administration tasks, and other IT support requirements.

12. Continuous Learning & Technology Development
Enhance technical capabilities through training and certifications in cloud computing, Kubernetes, IT service management, cybersecurity, and IT financial management.

4. QUALIFICATIONS, EXPERIENCE, SKILLS & COMPETENCIES Minimum Experience:

5+ years of experience in IT operations, application support, database management, system integrations, and managing enterprise business applications. Experience in team coordination, vendor management, and cloud platforms is preferred.

Minimum Education:

Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field.

Knowledge & Skills:

• Strong knowledge of business applications, application support, and system troubleshooting.

· Experience with SQL Server, database management, stored procedures, and reporting tools (SSRS).

· Knowledge of APIs, integrations, Dynamics 365, POS systems, ecommerce platforms, and third-party applications.

· Understanding of cloud platforms such as AWS and Azure, including access management and monitoring.

· Experience with GitHub, application deployments, WordPress, and mobile app release management.

· Strong problem-solving, analytical, communication, and stakeholder management skills.

· Ability to manage vendors, prioritize tasks, provide technical guidance, and support IT operations.

• Knowledge of IT security practices, automation tools, and IT service management processes.

Pay: AED7,000.00 - AED10,000.00 per month

Work Location: In person