Sr. Manager Logistics Product Operations

Job Ref ID: JR0084769

What’s on Your Plate?

As the Sr. Manager Product Ops, you will be responsible for leading the following key areas:

Product Strategy and Roadmap

Lead product discovery and prioritisation, aligning it with logistics OKRs and the needs of local and regional logistics teams

Build clear Logistics product requirements to enable the talabat Everyday App materialisation through effective lobbying and prioritisation with relevant product stakeholders (in talabat & Delivery Hero)

On a business-as-usual basis, Engage closely with business, Delivery Hero & talabat tech teams to address product pain points and prioritize new features

Ensure feedback is effectively and regularly communicated and reverted back to the respective teams for action.

Problem Solving

Drive product thinking to co-solve problems / Logistics priorities based on subject matter expertise

Raise feature requests and advocate with Delivery Hero / talabat P&T for prioritisation with compelling business cases

New Feature Rollouts

Oversee testing and ensure all pre-launch actions are completed for new feature roll-outs

Collaborate with functional teams to design targeted experiment setups

Identify and monitor success metrics, including the setup of a reporting infrastructure

Relay new developments and recommend next steps to key stakeholders both pre and post go-live

Effectively graduate new features to specialised Logistics owners to drive optimisation and business impact

Product Documentation and Communication

Ensure users understand:

How to access logistics tools and the permissions they require

What functionalities are enabled and in which markets

Which features are in the pipeline and their timelines

Bugs & Product Issues 

Assist countries in addressing product and tech-related issues while evaluating their impact

Act as the primary contact during product emergencies with our tools

Prioritize and escalate critical bugs to product support teams for prompt resolution

Cascade resolution to relevant stakeholders effectively

Reporting structure

Reports to: Vice President, Regional Logistics

Manages: 2x Logistics Product Managers, 1x Logistics Product Specialist (TBD)

Key stakeholders: Regional Logistics, Local Logistics, Delivery Hero Product Ops, Talabat Product, Q-Commerce

 

What did we order?

Educational Background:

Bachelor’s degree required. Preferably in Business, IT, or related fields. Advanced degrees or certifications in data analytics or product management will be a plus

Experience: 

A minimum of 10 years of experience in logistics, product management or related roles

Experience in food delivery, e-commerce, or q-commerce sectors will be highly advantageous

Technical Skills:

Ability to interpret and work with complex data sets to derive meaningful insights and actions

Strong analytical and data-driven problem-solving skills, especially in test design and interpretations

Ability to diagnose issues and come up with effective solutions quickly  

Soft Skills:

Excellent English communication skills, both written and spoken. Capable of conveying complex ideas clearly to a diverse audience across different markets and teams

Strong leadership qualities with an ability to lead cross-functional teams and influence without authority

Proven ability to prioritize, manage and complete multiple initiatives simultaneously with minimal supervision

Experience in managing multiple stakeholders, both internal and external, to ensure smooth product operations