Customer Service cum Operation Supervisor

Company Overview

Tuck Lee Ice Pte. Ltd. is Singapore’s leading ice supplier and manufacturer since 1935, known for quality, innovation, and reliable service across the local market.

Job Summary

Lead and coordinate customer service, warehouse, and delivery teams to ensure efficient operations, optimize delivery routes, and maintain high service standards.

Responsibilities

Lead and manage customer service, warehouse, and delivery teams to achieve operational excellence

Develop and implement Standard Operating Procedures (SOP) for warehouse management, drivers, and customer service teams

Optimize daily delivery routes to maximize efficiency and reduce travel time

Coordinate directly with customers to confirm or reschedule delivery slots, ensuring clear communication and satisfaction

Assign delivery and warehouse tasks to staff based on location, urgency, and team capacity to meet service targets

Monitor daily delivery progress in real-time and resolve scheduling conflicts or operational issues promptly

Support maintenance activities, including basic chest freezer repairs (experience preferred but not mandatory)

Required competencies and certifications

Hold a valid Class 3 driving license

Possess a Food Safety license

Possess a forklift license

Able to work shifts

TUCK LEE ICE PTE. LTD.

Established in 1935, Tuck Lee Ice has solidified its position as the preeminent ice supplier and manufacturer in Singapore. With nearly nine decades of expertise in the industry, Tuck Lee Ice stands as a cornerstone, providing a consistent and dominant presence in the Singaporean market. Our unwavering commitment to quality, innovation, and customer satisfaction has propelled us to the forefront of the ice manufacturing industry, making Tuck Lee Ice the trusted choice for generations.