Senior Service Delivery Manager (Life Cycle Asset Mgt)

The Service Delivery Manager of Lifecycle Management, End User Computing is responsible for leading the day-to-day delivery of EUC lifecycle services, ensuring end-user devices, client platforms, assets, refresh activities, incidents, service requests, and operational changes are managed effectively across the service lifecycle.

The role acts as a key coordination point between client stakeholders, internal support teams, partners, and engineering teams to ensure service quality, SLA compliance, operational stability, and continuous improvement across the EUC environment.

Responsibilities

• IT Asset Lifecycle Management

• Track and maintain accurate records of IT assets throughout their lifecycle (discovery, registration, deployment, tracking, maintenance, refresh, decommissioning, and disposal)

• Support the maintenance of a centralised asset inventory repository as the single source of truth

• Conduct asset data collection, validation, reconciliation, and cleanup activities to improve inventory accuracy

• Identify and resolve discrepancies, duplicates, and missing records in asset databases

• Support asset verification activities and physical inventory audits

• Coordinate with stakeholders on asset movements, deployments, and returns

• Data Analysis & Reporting

• Perform data analysis on asset utilisation, lifecycle trends, and inventory accuracy

• Generate regular reports and dashboards on asset metrics, including inventory status, reconciliation progress, and compliance indicators

• Support management reporting with insights on asset performance, risks, and improvement opportunities

• Use reporting tools to extract, analyse, and present asset data

• Track and report on asset-related KPIs and SLAs

• Vendor and Asset Management

• Lead and coordinate EUC operational support activities across incident, service request, asset, change, and lifecycle management

• Coordinate with EUCD vendors and logistics providers for procurement and delivery.

• Track deployment inventory and asset tagging activities.

• Monitor vendor performance against agreed service levels.

• EUC Lifecycle Management

• Oversee end-to-end lifecycle activities for end-user devices and client platforms, including deployment, refresh, replacement, upgrade, maintenance, and retirement.

• Coordinate technology refresh and short-term maintenance activities under the guidance of senior service or programme leadership.

• Ensure device and asset records are accurate, updated, and aligned with operational requirements.

• Coordinate with partners on hardware replacement, warranty support, and issue resolution.

• Support software distribution, patch management, and client platform upgrade activities.

• Stakeholder & Team Coordination

• Act as the primary coordination point for EUC lifecycle service delivery.

• Work closely with client teams, internal support groups, engineering teams, and partners to ensure smooth daily operations.

• Coordinate task assignments, follow up on deliverables, and ensure service outputs meet quality standards.

• Assist senior managers in guiding junior engineers on operational procedures, standards, and service expectations.

• Continuous Improvement

• Identify opportunities to improve EUC support processes, lifecycle workflows, and service quality.

• Recommend and implement action plans where service gaps or operational risks are identified.

• Promote process discipline, service excellence, and consistent operational practices across teams.

• Diploma or Degree in Computer Engineering, Electronic Engineering, Information Technology, or a related discipline.

• 7-10 years of IT project management experience

• Relevant experience in End User Computing, Digital Workplace, Desktop Support, Service Desk, IT Operations, or Service Delivery.

• Experience managing or coordinating EUC lifecycle activities such as device deployment, hardware replacement, asset updates, technology refresh, patching, or platform upgrades.

• Good understanding of IT service management processes, including incident management, request fulfilment, SLA tracking, escalation, and reporting.

• Familiarity with Windows operating systems, Microsoft Office, Active Directory account administration, client platforms, and end-user devices such as desktops, notebooks, tablets, and smartphones.

• Basic knowledge of networking concepts such as LAN, Wi-Fi, TCP/IP, DNS, DHCP, and VPN would be useful.

• Experience with ITIL practices or ITIL Foundation certification would be an advantage.

• Strong stakeholder coordination, communication, reporting, and follow-up skills.

• Independent, structured, resourceful, and service-oriented, with the ability to guide team members and drive operational outcomes.

Preferred Attributes

• Strong leadership and mentoring abilities

• Positive, can-do attitude with strong interpersonal skills

• Effective communication, presentation, and negotiation skills

• Creative and proactive approach to problem-solving

Preferred Professional and/or Technical Certifications

• ITIL 4 Foundation 

• IT Asset Management certification 

• Microsoft Endpoint / Intune-related certification 

• ISO 9001 Internal Audit or Quality Management certification

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

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