Dynamics 365 Customer Engagement Specialist

A well‑established consultancy firm is looking for an experienced Dynamics 365 Customer Engagement Specialist who knows how to connect strategy with hands‑on execution. You help organizations streamline their Sales, Customer Service, Marketing, and Field Service processes by translating real business needs into smart configurations, dashboards, and customer journeys. If you bring structure, clarity, and continuous improvement to every project, this opportunity is for you.

Zo ziet jouw functie er uit

Dit ga je doen

As a Dynamics 365 CE Specialist, you play a key role in designing and configuring CRM solutions that support and improve customer engagement. You work across modules such as Sales, Customer Service, Marketing, and Field Service, and ensure that business requirements are translated into effective, well-designed system configurations.

Your responsibilities include:

• Creating functional designs and configuring Dynamics 365 CE components
• Analyzing and optimizing business processes
• Configuring entities, forms, dashboards, and Business Process Flows
• Designing end‑to‑end customer journeys across multiple modules
• Leading workshops, requirements sessions, and fit‑gap analyses
• Advising clients on platform capabilities and best practices
• Translating requirements into clear user stories and documentation
• Supporting presales activities when needed

You collaborate closely with stakeholders and multidisciplinary teams and contribute to impactful digital solutions within the broader Microsoft ecosystem.

Dit breng je mee

• Bachelor’s or Master’s degree in IT, Business, or a comparable field
• Minimum of 3 years’ experience with Dynamics 365 CE and Power Platform
• Hands-on experience with multiple modules (Sales, Customer Service, Marketing, Field Service)
• Strong analytical and communication skills
• Relevant certifications (MB‑210, MB‑220, MB‑230, MB‑240, PL‑200 are a plus
• Fluent in Dutch and English

Dit krijg je er voor terug

Dit is het aanbod

The organization provides a comprehensive and attractive employment package, including:

• Competitive monthly salary based on experience, plus holiday allowance, profit sharing, and compensation for home‑working and expenses
• Flexible pension plan with no mandatory employee contribution

30 vacation days (full-time), with the option to purchase or sell extra days

• Hybrid working model combining office and remote work
• Fully equipped home office setup
• Lease car or mobility budget
• Laptop and smartphone
• Extensive training and learning opportunities to support ongoing professional and personal growth
• Opportunities to collaborate with experienced data engineers and data scientists
• A dynamic consulting environment where you can explore different areas like technology, data, and advisory
• Active diversity and inclusion networks
• Strong focus on well‑being, including gym access, sports discounts, vitality programs, coaching, and health initiatives
• A collaborative culture with regular social events, team activities, and informal gatherings

Would you like more information first? Feel free to call Taye Smith, International Recruitment Consultant, about this vacancy at 06 - 15325886.

Ref. nr. 6005 #ML

Dit wordt jouw werkplek

You will become part of a Microsoft-focused consulting division that guides organizations through digital transformations. This team specializes in designing, configuring, and optimizing solutions within the Dynamics 365 and Power Platform ecosystem. You collaborate closely with consultants, technical specialists, and client stakeholders to deliver scalable CRM solutions that enhance customer-facing processes across various industries.

Wat gebeurt er met jouw sollicitatie?

Taye gaat voor jou aan de slag. Wij gaan jouw gegevens zorgvuldig bekijken om te bepalen of er een match is. Zo ja, dan nemen wij binnen 3 werkdagen contact met je op. Is er nu nog geen match maar zien wij wel kansen in de nabije toekomst, dan houden wij jouw gegevens in ons bestand. Voor zo lang als jij daarvoor toestemming verleent. Uiteraard gaan wij vertrouwelijk met jouw gegevens om en werken wij volgens een strikt privacyreglement. Goed om te weten: Exactpi draagt het kwaliteitslabel van de ABU.