Field Service Engineer I

THE FUTURE IS WHAT WE MAKE IT.

Field Service Engineer (Service & Projects)

Singapore

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.

Join Us and Make an Impact.

As a Field Service Engineer here at Honeywell, you will play a key role in servicing customer locations by upholding contractual obligations and key performance indicators (KPIs), aimed at maximizing client satisfaction and minimizing downtime through exceptional support.

Key Responsibilities:

• Support Field Service Leader on day-to-day customer and operational requirements. (e.g. coordination of team tasks, team metrics management, KPI management).
• Relevant experienced in project management of service projects and small works including high level of management of customer and ensuring project milestones are achieved.
• Deliver proactive and measurable outcomes from Data Analytics for our customers on building performance and interrogation of building system and Drive outcomes for building users and building performances.
• Knowledge in computer skills for set-up of servers, workstations, Internet Connectivity and networking in support of Connected Services Design and configuration of BMS, FAS, HVAC, CCTV, Access Control, Security and Third-Party Systems. This includes the system design, controller programming and head end server, graphics configuration and central/network set-ups
• Technical consulting, design and implementation support to the service business and customers. This includes pre-sales support to the account team and technical lead on projects.
• Service and maintenance of BMS, FAS, CCTV & Security systems and third-party equipment (as per trade expertise).
• Fault Diagnosis/technical support on HVAC, CCTV, Access Control, Security, and Third Party, IT Networking & Cyber Security Systems. Designs, plans, and handles testing, commissioning, software programming and supervision on site for BMS on project plan, specifications, and contract documents.
• Design and configuration of HVAC, CCTV, Access Control, Security, and Third-Party Systems. Prepares submittals containing schematics, descriptions and technical literature as required. Maintains current design documents throughout project duration.
• To grow service business through project execution and management of project stakeholder. This includes pre-sales support to the account team and technical lead on projects.
• Perform testing & commissioning of BMS/FAS/Security Systems BMS FAS/Security technical submittals preparation, method of statement, compliance statement and OMM.
• Ensuring customer satisfaction through direct liaison with client representatives, customers and service recipients, Customer surveys and NPS targets.
• Site audits.
• Achievement, measurement and comprehensive reporting to Field Service Leader of performance indicators and site service objectives and use analytics technology such as the Customer Portal/Dashboards to drive delivery
• Effectively meet customer needs, build productive customer relationships and take responsibility for customer satisfaction.
• Assist with the financial control according to agreed budgets and plans.
• Forecast financials monthly and analyse throughout the month. Utilize the output of Analytics technology to proactively identify and provide estimate material cost and quantities for reactive works and pass on information required to price job to key and service accounts manager.

Key Experience & Capabilities:

• 2-3 years of work-related project management experience in BMS/FAS/Security field preferred, with project and logical knowledge in ACMV/HVAC/FAS/Security system control logic. Fresh graduate or diploma/ITE with preferred related work experience and relevant knowledge of BMS, FAS, CCTV and Security systems will be considered.

Who We Are

The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950’s, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: https://www.youtube.com/watch?v=CG-rmG0eKLk

Discover More

Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There’s a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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Copyright © 2024 Honeywell International Inc.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.