Front Desk Agent

Welcoming each new and returning guest with personalized and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.

As the first point of contact, the Front Desk Agents’ primary function is to connect with our hotel guests and create a unique Magnifique experience for their stay. The Front Desk Agent will perform all front desk duties, as well as assist in the Telephone Operator/Room Service Order taking capacity.  The primary focus at all times in this position is the guest. 

Primary Duties:

• Check-in & Check-out hotel guests (verify credit card & identification, secure payment and obtain signed registration card)

• Maintain Guest confidentiality and security at all times

• Ensure guest methods of payment are in good standing at all times

• Engage guests in public area to direct and answer questions

• Orient guests in the hotel and help them to understand the property and amenities

• Recognize and highlight benefits for all VIP guests

• Upsell guests rooms and promote all hotel services and events.

• Complete daily reports to manage all guest credit card balances and billing

• Complete daily reports for guest requests and room preferences

• Assist in guest problem resolution

• Maintain a cash bank for guest transactions

• Correctly complete all end of day cashiering 

• Engage in the implementation of all Fairmont Standards in the Front Office

• Exude a professional and luxury demeanor at all times

• Fluency in English language is a must

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Proficient in Opera PMS and Front Office System

• At least 1-2 year experience working as Receptionist in a 4-5 star hotel

• Commitment to maintaining confidentiality and adhering to ethical standards in financial practices

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions

Foster an inclusive environment where every individual feels valued and respected