Strategic Project Manager

About the Role

We are looking for a Strategic Project Manager to join the CX & Service Operations Quick-Commerce Marketplace on our journey to lead and coordinate transformation and strategic projects within our organization.

Key Responsibilities

• Lead Quick-Commerce related projects and initiatives end-to-end, from initiation through implementation.

• Develop and manage project plans, timelines, and resource allocation.

• Ensure project milestones are delivered on time, within scope, and within budget.

• Proactively identify, escalate, and resolve project risks and issues.

• Create and maintain clear, up-to-date project documentation.

• Develop and execute communication plans to keep stakeholders informed throughout the project lifecycle. 

• Partner cross-functionally with stakeholders across CX & Service Ops and the broader organization.

• Provide regular readouts and status updates to leadership and key stakeholders.  

Qualifications

• Proven ability to plan, execute, and oversee projects from inception to completion.

• Manages resources, timelines, and budgets effectively, ensuring projects meet objectives, stay on track, and are delivered on time and within scope.

• Excellent verbal and written communication skills, with the ability to convey information clearly to diverse audiences.

• Ensures messages are delivered effectively and fosters open communication to promote collaboration.

• Able to create clear readouts, slides, and communication plans.

• Demonstrates a results-driven approach.

• Takes initiative and acts decisively to move projects forward, with a focus on achieving goals and resolving issues promptly.

• Skilled in identifying, managing, and building strong relationships with internal and external stakeholders.

• Communicates effectively with stakeholders at all levels, ensuring alignment and addressing concerns to maintain buy-in and support throughout the project lifecycle.

• Exceptional ability to manage multiple priorities, tasks, and projects simultaneously while maintaining attention to detail.

• Demonstrates strong time management and adaptability to changing demands, ensuring deadlines are consistently met.   

Nice to Have

• Proficiency with project management software such as Jira, Trello, or Asana to plan, track, and report on project progress.

• Understanding of change management principles and methodologies, with the ability to lead and support teams through transition.